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2025
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Getting all updates on time and helped where I needed.Thank you.
Mukesh Kumar J.Columbus, IN, July 29th, 2025 11:56 AM
Gene was terrific. It didn't matter what time of day it was, late evening, he was there for us. He made our experience as easy as it could be, and we were able to close on our home very quickly. We will recommend Gene to any of our friends that are looking for a home.
Eric W S.Batesville, IN, December 17th, 2023 03:14 PM
Being first time home buyers, the process can be overwhelming. Gene was completely understanding, always taking time to answer any questions that we had within minutes. We were super impressed by his great communication skills throughout the entire process!
Dustin Michael P.Seymour, IN, December 15th, 2023 04:24 PM
We currently live out of town and Gene was so patient, professional and extremely considerate during the entire process. Due to the winter weather conditions preventing us making the trip to Greensburg, he was kind enough to seek out a local title company and provided them with the documentation so we could still close on time. Above and beyond the call! Additionally, since we weren't able to close in the usual way, it's also required facilitating our final walk thru and getting keys after the fact. Again, above and beyond. As far as the loan process, he worked tirelessly to get everything taken care of and kept us informed, almost daily, as to the status. Thank you for having such great employees and recognizing their value to your company.
Pamela K A.Greensburg, IN, February 2nd, 2026 07:12 PM
Everything went really well for us. We are very grateful.
Sandra V.Batesville, IN, January 22nd, 2026 05:30 PM
It down real good
Jerry R A.Greensburg, IN, January 31st, 2026 02:19 PM
As first-time homebuyers, we couldn’t have asked for a better experience than the one we had with Ruoff and Gene Cooney. From the very beginning, Gene made what could have been an overwhelming process feel manageable, clear, and even enjoyable. He took the time to explain every step, answered all of our questions thoroughly, and never made us feel rushed or uninformed. Gene was incredibly responsive, detail-oriented, and proactive throughout the entire process. We always knew where things stood, what was coming next, and felt confident that we were in good hands. His knowledge and professionalism were outstanding, and it was clear that he genuinely cared about helping us make the best decisions for our first home. Thanks to Gene and the Ruoff team, our first home-buying experience was smooth and stress-free. We are extremely grateful and would highly recommend Ruoff and Gene Cooney to any first-time homebuyer looking for guidance, honesty, and exceptional service.
Tyler M B.Greensburg, IN, January 21st, 2026 11:06 AM
Our expierence with Gene was excellent! He responded to emails quickly and was able to help us with all of our quedtions!
Molly V L.Greensburg, IN, January 26th, 2026 11:07 AM
Answered all questions in a timely manner. Received our documents through Loan Butler and was easily able to complete items needed. Friendly servic. knowledgeable and helpful.
Jeff A H.Greensburg, IN, January 4th, 2026 08:25 AM
They took the time to explain every step, kept me informed, and worked diligently to ensure everything stayed on track.
Louinic P.SEYMOUR, IN, January 3rd, 2026 11:19 AM
Very good and clear communication letting me know the status of the loan, and any next steps for me. Gene was incr helpful in getting my loan pushed thru
Elias A G W.Columbus, IN, December 24th, 2025 07:16 PM
Gene n Lori were very eger to help they made what I thought was gonna be a long painful process very easy and relaxing. They were amazing
Cassandra H.Greensburg, IN, December 24th, 2025 11:28 AM
Working with Gene as my Loan Officer has been an outstanding experience from start to finish. Gene is consistently informative, taking the time to clearly explain every step of the process in a way that is easy to understand. His knowledge and attention to detail give you confidence that everything is being handled correctly and efficiently. On top of that, Gene is incredibly professional. He communicates promptly, stays organized, and always makes sure you know what to expect next. He treats every question with patience and respect, and he never makes you feel rushed or uncertain. What really stands out, though, is how enjoyable he is to work with. Gene brings a friendly, positive attitude to every interaction. He creates a comfortable and stress-free environment, which is extremely valuable during something as important as the loan process. Overall, Gene is informative, professional, and genuinely a pleasure to work with. I would happily recommend him to anyone needing a dependable and trustworthy Loan Officer.
Joseph K R.Seymour, IN, December 9th, 2025 12:14 PM
Gene was great!
Molie L D.Greensburg, IN, December 6th, 2025 04:53 PM
Excellent experience
Jacob A P.Shelbyville, IN, December 2nd, 2025 11:22 AM
The entire process was super easy!
Garrick G.Greensburg, IN, November 30th, 2025 02:34 PM
Branches throughout
the US.
Customer Satisfaction Score.*
Days or less average
clear-to-close.**
Years of helping
homeowners like you.
Milestones updating you throughout the process.
Minutes at the closing
table on average.
*Based on
2025
independent third party customer satisfaction survey data. This is not an offer for extension of credit or a commitment to lend.
All loans must satisfy company underwriting guidelines. Information and interest rate are subject to change at any time and without notice. Equal Housing Lender.
NMLS #141868. Ruoff Mortgage Company, Inc. is an Indiana corporation. For complete licensing information visit:
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**
The average Clear to Close time is dependent on loan type, proper documentation, and other qualifying factors. Loan decision is subject to satisfactory appraisal, title review,
and no change to financial condition. This is not an offer for extension of credit or a commitment to lend. Some restrictions may apply. Ruoff Mortgage NMLS #141868. Equal Housing Lender.
Ruoff Mortgage Company, Inc. d/b/a Ruoff Mortgage is an Indiana corporation. For complete licensing information visit:
http:
Use our calculator below to find an estimated monthly mortgage payment that works for you. Please remember the dollar amounts displayed are not guaranteed, and what you actually pay may be different. These estimates are for educational purposes only.