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Picture of Amy Helmen
Picture of Amy Helmen

Hi, I'm Amy!

Senior Loan Officer

I will work hard to help you achieve your homeownership goals.

99.76% Customer Satisfaction Rating
Scotsman Guide Top Lenders Award

Hi, I'm Amy!

Senior Loan Officer

I will work hard to help you achieve your homeownership goals.

99.76% Customer Satisfaction Rating
Scotsman Guide Top Lenders Award

Let me help you get pre-approved today!

I started my career in mortgage lending over 20 years ago and have served the Michiana area the entire time. I have held positions in processing, underwriting and originating mortgages. My background as a processor and underwriter has given me the foundation to assist clients better as an originator at the initial loan application. Each situation and client is unique and deserves the attention to detail to ensure a smooth transaction from start to finish. My experience has equipped me with being well prepared and knowing my trade.

Outside of work, I enjoy spending time with my husband, Dave and our daughter, Olivia. We enjoy traveling and most likely, you will find us anywhere there is sun and sand. When not spending time outdoors, I also enjoy reading and working jigsaw puzzles.

I pride myself on a high level of customer service. My customers are top priority. I truly enjoy helping the first-time homebuyer achieve their goal of homeownership and assisting current homeowners with refinancing to help achieve their future goals. I will put you in the right mortgage product, close in your time-frame and ensure that I have done everything I can to help you meet your short term and long term financial goals with your purchase or refinance.

Ruoff is a strong, stable and family owned company that focuses on doing the right thing for their customers. With our in-house processing, underwriting and closing services, we truly are your one stop shop for your mortgage needs.

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What is your goal?

Buy a Home

From finding your perfect home to moving in, we've got you covered.

Refinance

Need a lower monthly payment, or want to get cash out? Learn more about your options.

Sell My Home

Get your house on the market, and look for your next home!

Hear from people like you

  • Review 1

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    Amy was great to work with! She helped us with so much that we didn’t know, it was super great!! Would highly recommend Amy!

    Bailey G.

    Goshen, IN, July 22nd, 2024 11:41 AM

  • Review 2

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    Knowledgeable and friendly communication

    Lori H.

    South Bend, IN, June 3rd, 2024 07:52 AM

  • Review 3

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    Very communicative, kept me informed, made me feel like a individual, and most of all made the buying process really smooth.

    Joshua L H.

    Bremen, IN, May 31st, 2024 11:07 AM

  • Review 4

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    Amy H. was absolutely the BEST to work with!! Very kind and easy to communicate with! Very accessible and loads of knowledge. She made this process so easy. #1 rating for closing experience.

    Janis D.

    Osceola, IN, May 17th, 2024 12:11 PM

  • Review 5

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    Oh man! How do I possibly explain my experience with Amy in 5000 characters?! She is absolutely the most amazing person I have not only worked with, but also met! From the very first time that we talked to Closing, she has been such a breath of fresh air, knowledgeable, kind, intelligent and freaking hilarious. I didn’t want her to be my loan officer anymore, I wanted her to be my best friend! I am so very thankful for this woman and I really think you guys should allow people to give more than 5 stars!

    Elizabeth C.

    Mishawaka, IN, May 13th, 2024 11:11 AM

  • Review 6

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    Amy is amazing!!

    Garrett L.

    Vandalia, MI, April 28th, 2024 03:04 PM

  • Review 7

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    Was always timely with everything and available for questions via text or phone call. Explained things well when there were questions. Overall very pleased.

    Colton R K.

    Elkhart, IN, April 20th, 2024 09:50 PM

  • Review 8

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    Amy goes above and beyond making sure I was informed throughout the entire process.

    Jason S.

    South Bend, IN, April 8th, 2024 11:04 AM

  • Review 9

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    Amy went above and beyond for customer satisfaction. She kept us up-to-date on any information needed or if there may have been any changes during the process. She is a very professional and fun loan officer. Any customer that gets the privilege to work with her is lucky. Very knowledgeable! Thanks for the experience Amy!

    David P.

    South Bend, IN, April 1st, 2024 11:49 AM

  • Review 10

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    Amy went above and beyond to help us get into our new home ! She was even available on the weekends and at all hours. She made calls on our behalf , kept us informed and was always kind and helpful. We truly felt we could trust her. There is no one else that I would ever use , and I will tell the world how amazing Amy and her team were !

    Kari O.

    South Bend, IN, February 20th, 2024 11:17 AM

  • Review 11

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    Amy has always been very helpful throughout the process. This is not the first time I have gone through Ruoff and used Amy for my loan officer. Each time has been very helpful. Shes supportive and dedicated to help her customers .

    Alexis T.

    Elkhart, IN, February 19th, 2024 11:09 AM

  • Review 12

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    Processed in a timely manner.

    Thomas G F.

    South Bend, IN, February 10th, 2024 11:45 AM

  • Review 13

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    Amy worked with me for almost an entire year. Gave me a guide to raise my credit, gave me a checklist for everything else I needed to acquire a house. Through all of my mistakes and absent requirements, Amy stuck through and guided me into getting everything I needed. She was amazing. Highly recommend and I most certainly will.

    Conner P.

    South Bend, IN, February 10th, 2024 02:21 AM

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Why should you choose Ruoff?

70

Branches throughout
the US.

98.4%

Customer Satisfaction Score.*

15

Days or less average
clear-to-close.**

40

Years of helping
homeowners like you.

7

Milestones updating you throughout the process.

10

Minutes at the closing
table on average.

*Based on 2023 independent third party customer satisfaction survey data. This is not an offer for extension of credit or a commitment to lend. All loans must satisfy company underwriting guidelines. Information and interest rate are subject to change at any time and without notice. Equal Housing Lender. NMLS #141868. Ruoff Mortgage Company, Inc. is an Indiana corporation. For complete licensing information visit: http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.

** The average Clear to Close time is dependent on loan type, proper documentation, and other qualifying factors. Loan decision is subject to satisfactory appraisal, title review, and no change to financial condition. This is not an offer for extension of credit or a commitment to lend. Some restrictions may apply. Ruoff Mortgage NMLS #141868. Equal Housing Lender. Ruoff Mortgage Company, Inc. d/b/a Ruoff Mortgage is an Indiana corporation. For complete licensing information visit: http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.

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Call me at 574.220.1702 or message me below!

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