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Anna communicated quickly and often. The whole team reached out with any details needed to make for a smooth transition. I felt like my family was cared for through the whole process. Having a new baby during the process was a huge challenge, but Anna and the rest of the team took off so much of the burden of moving and buying a home.
Allen B.Harrodsburg, KY, June 7th, 2024 05:19 AM
Communication was excellent! Clear, open, timely & honest. A level of trust was easily established due to diligence, work ethic and professionalism shown. Anna proved herself as a reliable loan officer. Connecting with us both personally and as a valued client, made us feel very welcome.
Justin Kyle H.Richmond, KY, June 28th, 2024 01:10 PM
I couldn't be more thankful for the guidance that Anna gave us during this process. What seemed so scary and intimidating was really just a breeze in the grand scheme of things. We are so fortunate to have been able to work with Anna.
Alandria Michelle L.Berea, KY, May 4th, 2026 12:31 PM
Anna was very professional and genuine. She add some very nice touches at closing to make it feel comfortable and easy.
Raymond Lewis B.Wallingford, KY, May 13th, 2026 12:05 PM
I had the opportunity to work with Anna on my first mortgage 8 years ago, she was wonderful. This time around we knew we wanted to work with her again. I still did a little shopping around, and came back to Anna. Anna adds a personal touch to the loan process. It's not just texts and emails, she takes the time to call, and answer calls. She is so easy to get along with and work with. The loan process itself was painless, we always knew where we were along the way and the Loan Butler made things easy. We will definitely refer people to Ruoff and Anna in the future.
Jennifer Aubrey R.Georgetown, KY, May 13th, 2026 11:25 AM
Anna made our buying experience hassle free for the most part, everything she did made our buying transition a relief. We really enjoyed working with Anna and will definitely let our friends and family know where to go for help. Thanks again Anna, we really appreciate everything she did for us.
William Monroe H.Georgetown, KY, May 12th, 2026 11:07 AM
Anna was a great guide through this entire process and often went above and beyond to ensure I understood all the requirements. With her help the process of buying a home was fun and exciting instead of frustating or arduous. It was all very much appreciated!
Andrew Lee G.Lexington, KY, May 11th, 2026 11:48 AM
Anna was so friendly and helpful. She made the experience so easy for us.
Patrick E R.Lexington, KY, April 18th, 2026 12:43 PM
Anna worked tirelessly to get us the best deal possible. She was always friendly, knowledgable, PATIENT, and accessible. We would recommend Anna to anyone
Patrick Sean M.Lexington, KY, April 2nd, 2026 12:01 PM
Anna was so helpful! She made the home buying process a breeze!!! We were so thankful to have such a great team to help us buy our first home.
Alyssa Marie F.Lexington, KY, March 23rd, 2026 10:26 PM
Anna is absolutely amazing to work with. I have worked with her twice now and couldn't imagine working with anyone else
Stephanie H.Nicholasville, KY, March 10th, 2026 05:57 PM
Anna was amazing to work with. She was responsive, friendly, professional, and so effecient. We've been through this process before, and it was never this easy. Anna was incredible. Highly recommend.
Kayla Shea F.Bowling Green, KY, March 7th, 2026 11:03 AM
Anna was wonderful!
Jonathon Bryce B.Bowling Green, KY, March 7th, 2026 11:50 AM
She was professional and nice. She walked us through the whole process. She knew what was needed up front which made the closing super simple. Our realtor was impressed and plans to use her in the future. I would recommend Anna 1000%
Deborah L A.Frankfort, KY, March 5th, 2026 09:28 AM
Anna Pitcock and her team did a fantastic job of coaching us every step the way through on a refinance for our mortgage. This is something that we have been working towards and planning for over two years and we felt like we were in great hands the moment we met Anna. She worked with us even when we're on vacation and gave us the option to look at several options to weigh the pros and cons. This is a big investment for our family and we are glad we worked with Anna! We highly recommen! Thanks!
Michael Chase B.Lexington, KY, March 5th, 2026 11:13 AM
Branches throughout
the US.
Customer Satisfaction Score.*
Days or less average
clear-to-close.**
Years of helping
homeowners like you.
Milestones updating you throughout the process.
Minutes at the closing
table on average.
*Based on
2025
independent third party customer satisfaction survey data. This is not an offer for extension of credit or a commitment to lend.
All loans must satisfy company underwriting guidelines. Information and interest rate are subject to change at any time and without notice. Equal Housing Lender.
NMLS #141868. Ruoff Mortgage Company, Inc. is an Indiana corporation. For complete licensing information visit:
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**
The average Clear to Close time is dependent on loan type, proper documentation, and other qualifying factors. Loan decision is subject to satisfactory appraisal, title review,
and no change to financial condition. This is not an offer for extension of credit or a commitment to lend. Some restrictions may apply. Ruoff Mortgage NMLS #141868. Equal Housing Lender.
Ruoff Mortgage Company, Inc. d/b/a Ruoff Mortgage is an Indiana corporation. For complete licensing information visit:
http:
Use our calculator below to find an estimated monthly mortgage payment that works for you. Please remember the dollar amounts displayed are not guaranteed, and what you actually pay may be different. These estimates are for educational purposes only.