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Anna communicated quickly and often. The whole team reached out with any details needed to make for a smooth transition. I felt like my family was cared for through the whole process. Having a new baby during the process was a huge challenge, but Anna and the rest of the team took off so much of the burden of moving and buying a home.
Allen B.Harrodsburg, KY, June 7th, 2024 05:19 AM
Communication was excellent! Clear, open, timely & honest. A level of trust was easily established due to diligence, work ethic and professionalism shown. Anna proved herself as a reliable loan officer. Connecting with us both personally and as a valued client, made us feel very welcome.
Justin Kyle H.Richmond, KY, June 28th, 2024 01:10 PM
Ms. Pitcock and the whole team knew their business and made the whole process work, even on short notices from me. Thank you.
Rebecca W L.Sadieville, KY, January 12th, 2026 12:20 PM
Anna made this the most pleasant process for us. We walked into her office very discouraged with our finacial situation, but left excited and ready to buy a home. Anna is our family now and we recommend her to everyone!
Ashley B M.Frankfort, KY, December 29th, 2025 11:37 AM
Our Loan Officer was very communicative about every step of process and we truly felt she was always there for us, and our needs in this home buying endeavor .
Taylor R N.Lexington, KY, January 8th, 2026 11:06 AM
Anna Pitcock was an amazing communicator, efficient, & did exactly as she promised.
Emily B.WINCHESTER, KY, January 7th, 2026 06:41 AM
Anna is absolutely the best. Her knowledge and understanding of the loan process made this a breeze. Clear and prompt communication, efficency, and unwavering professionalism made this such a smooth loan experience. She is such a blessing in being a part of making my dream come true.
Sara M. W.Elizabethtown, KY, January 6th, 2026 09:21 AM
Anna Pitcock NMLS 651913- Ruoff Mortgage NMLS 141868Thank you so much! I truly appreciate all the support throughout this whole process. I’m so excited for this new chapter and so grateful for how smooth everything went! 💙🏡 Hands down, you were the best during this entire experience. You picked up on my personality and my anxiety from day one, and you handled everything with so much patience. You helped me get through it one day at a time. And when we talk about a speedy closing — this is exactly what you delivered. Thank you again for everything! ✨ I can’t wait to come see you again soon when it’s time for my forever home. 🏡💛 such a blessing to work with you I will be sending you to all my family and friends. You all are forever partner.
Anaca P.Lexington, KY, December 13th, 2025 05:40 PM
We loved working with Anna! She waa was always available and ready to explain the entire process of our mortgage and becoming a homeowner! We would recommend her to anyone!
Hailey H.Lexington, KY, November 26th, 2025 12:41 PM
Communication and response time
James G G.Lancaster, KY, November 14th, 2025 11:05 AM
Anna Pitcock was always available...anytime.
Shanon C G.Lawrenceburg, KY, October 19th, 2025 10:16 PM
I thought Anna was exceptionally great being very detailed with me on everything from what was going on, all the details on everything n keeping me very well informed on stuff. Even when I'd be stumped on something she'd guide me through it n explain in great details which helped me out greatl!
Jeremy S D.Lawrenceburg, KY, September 23rd, 2025 10:19 PM
Anna was such a humungous help to us in this process. As a first time home buyer I thought it would be stressful. It was, but not nearly as bad as I thought. She played a big role in making the process so much easier. So very much appreciative of Anna!
Samuel R F.Leitchfield, KY, August 29th, 2025 12:55 PM
Professional staff, prepared. Excited to work with professionals we know.
Carlos S.Lexington, KY, August 26th, 2025 11:39 AM
Information and communication were excellent.
David R.Lexington, KY, August 26th, 2025 11:14 AM
Branches throughout
the US.
Customer Satisfaction Score.*
Days or less average
clear-to-close.**
Years of helping
homeowners like you.
Milestones updating you throughout the process.
Minutes at the closing
table on average.
*Based on
2025
independent third party customer satisfaction survey data. This is not an offer for extension of credit or a commitment to lend.
All loans must satisfy company underwriting guidelines. Information and interest rate are subject to change at any time and without notice. Equal Housing Lender.
NMLS #141868. Ruoff Mortgage Company, Inc. is an Indiana corporation. For complete licensing information visit:
http:
**
The average Clear to Close time is dependent on loan type, proper documentation, and other qualifying factors. Loan decision is subject to satisfactory appraisal, title review,
and no change to financial condition. This is not an offer for extension of credit or a commitment to lend. Some restrictions may apply. Ruoff Mortgage NMLS #141868. Equal Housing Lender.
Ruoff Mortgage Company, Inc. d/b/a Ruoff Mortgage is an Indiana corporation. For complete licensing information visit:
http:
Use our calculator below to find an estimated monthly mortgage payment that works for you. Please remember the dollar amounts displayed are not guaranteed, and what you actually pay may be different. These estimates are for educational purposes only.