My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase of a new home is a major decision and should be treated as such. I strive to make this decision as easy as possible for each client by being honest and trustworthy along with communicating frequently all while offering them sound and reliable advice.
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Hear from people like you*
Review 1
5.0
I can't narrow it down to a single thing. So I will list two things:
1. Communication - Communication was easy to understand and done so in a timely manner.
2. Timeline - My seller demanded a shorter than normal close and the Ruoff Mortgage Team kept their promise of meeting this demand.
Christopher E C.
Frankfort, KY, March 5th, 2025 09:33 AM
Review 2
5.0
Dave and his team are outstanding. Honest, straight to the point, and very kind. No technical jargon. Just plain English so as to keep us all on the same page. Second mortgage with Dave….. if there’s a third he will get a call.
Matthew L M.
HAMILTON, OH, December 14th, 2023 08:58 PM
Review 3
5.0
Drilled down on every detail to get me to the goal line and score a new townhome!
Michael D B.
Mason, OH, July 14th, 2025 11:37 AM
Review 4
5.0
Everything was quick and easy and everyone was super helpful
Zachary A.
Middletown, OH, July 12th, 2025 06:30 PM
Review 5
5.0
Dave was amazing to work with from start to finish. Extremely communicative, always made sure we knew exactly where we stood in the process and it truly felt like we had a friend looking out for us and helping make sure everything went as smoothly as possible! I would recommend Dave 10 times out of 10. Could not have had a better experience!
Jorge A.
Mason, OH, July 18th, 2025 06:29 PM
Review 6
5.0
I reached out to Dave when I was on the hunt for a new lender after experiencing a lender who was taking days to respond back to us. I found Daves company and gave him a call on a random weekday at 7 pm. He was out to eat with his family and still took my call. He said, give me 1 hour and I'll call you back. He stayed true to his word and he called me back within the hour-- I had already completed the application so we were both prepared from there to talk more about what I could he approved for. He communicated with me on the topic until 9pm. Great personality, extremely thorough in his explanation and overall a pleasure to speak with. From there, any time I had a question, he was right there supporting me and ensuring a seamless experience. There is no other team I would recommend as highly as Daves team for lending needs! Buying a home is stressful enough, it's important to have a dedicated team supporting you through one of the biggest processes and milestones of your life! Thanks for everything, Dave!
Hannah F.
Mason, OH, July 17th, 2025 11:09 AM
Review 7
5.0
Dave is fantastic. This is the second mortgage he has worked on with us and made everything easy to handle.
Andrew D.
Cincinnati, OH, July 2nd, 2025 12:04 PM
Review 8
5.0
The entire process was explained very clearly and Dave was so easy to approach when we had questions.
Jacob A H.
Cincinnati, OH, July 1st, 2025 11:15 AM
Review 9
5.0
Dave was knowledgeable, responsive, and great to work. His right hand man, Pete, was great too!
Andrea D.
Cincinnati, OH, June 30th, 2025 09:39 AM
Review 10
5.0
I received frequent and purposeful communication, team members explained fully the process of home buying, and I was given additional resources to help me through each step.
Kathleen M M.
Norwood, OH, June 21st, 2025 09:29 PM
Review 11
5.0
Dave was able to solve the issues I had with another lender and still get me cleared to close on time with less notice
Alexandra M E.
CINCINNATI, OH, June 15th, 2025 11:29 AM
Review 12
5.0
Overall the process was straightforward and upfront that took out alot of the guessing. Everyone was awesome to work with!
Matthew T K.
Cincinnati, OH, May 1st, 2025 12:42 PM
Review 13
5.0
Pete Hille was exceptional. He exemplifies "above and beyond" service. He is truly a knowledgeable professional who is wonderful to work with. He performed miracles for us with a nine day close.
Joel A.
Key West, FL, April 23rd, 2025 11:02 AM
Review 14
5.0
Dave is great
Colin J G.
Cincinnati, OH, April 21st, 2025 10:38 PM
Review 15
5.0
Pete Hille provided exceptionally great service and communicated with us to make our quick close possible. He exemplifies the "over and above" customer
service principle and was deeply knowledgeable about the process, which helped us have confidence that our home would be ready to move into when we completed the 1,400 mile move. Pete was all around wonderful to work with and was kind and funny, too! We appreciate his contribution to our new life in Key West!
*Based on
2024
independent third party customer satisfaction survey data. This is not an offer for extension of credit or a commitment to lend.
All loans must satisfy company underwriting guidelines. Information and interest rate are subject to change at any time and without notice. Equal Housing Lender.
NMLS #141868. Ruoff Mortgage Company, Inc. is an Indiana corporation. For complete licensing information visit:
http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.
**
The average Clear to Close time is dependent on loan type, proper documentation, and other qualifying factors. Loan decision is subject to satisfactory appraisal, title review,
and no change to financial condition. This is not an offer for extension of credit or a commitment to lend. Some restrictions may apply. Ruoff Mortgage NMLS #141868. Equal Housing Lender.
Ruoff Mortgage Company, Inc. d/b/a Ruoff Mortgage is an Indiana corporation. For complete licensing information visit:
http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.
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