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Picture of Doug Carroll
Picture of Doug Carroll

Hi, I'm Doug!

VP | Branch Manager

I will work hard to help you achieve your homeownership goals.

98.46% Customer Satisfaction Rating
Scotsman Guide Top Lenders Award

Hi, I'm Doug!

VP | Branch Manager

I will work hard to help you achieve your homeownership goals.

98.46% Customer Satisfaction Rating
Scotsman Guide Top Lenders Award

Let me help you get pre-approved today!

I started in the mortgage business in 2001 and owned two smaller mortgage companies in Fort Wayne before making the best business decision of my life by joining Ruoff Mortgage in 2014. My family and I live in Southwest Fort Wayne, and I enjoy traveling and golf. I am also a passionate sports fan, following the Dallas Cowboys, the Chicago Cubs, and bleeding Blue and Gold for Notre Dame.

My customer service philosophy is to treat every customer as I would like to be treated and make the home buying experience as stress-free as possible. The purchase of a new home is a major life and financial decision. I strive to make this decision as easy as possible by being honest and trustworthy while offering multiple loan scenarios to make an educated choice. Frequent communication and professional advice are essential, and I gladly offer both to all clients.

Ruoff Mortgage is a locally owned company and has become the top lender in the Midwest. We offer a wide range of loan products to fit any situation, as well as in-house processing and underwriting teams. I will help you navigate the mortgage loan process so you can easily choose and close on the home loan that best fits your needs. Call me today if I can help you purchase your dream home or refinance your existing loan!

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President's Club Member

President's club seal 2016
President's club seal 2017
President's club seal 2018
President's club seal 2019
President's club seal 2020
President's club seal 2021
President's club seal 2022
President's club seal 2023

What is your goal?

Buy a Home

From finding your perfect home to moving in, we've got you covered.

Refinance

Need a lower monthly payment, or want to get cash out? Learn more about your options.

Sell My Home

Get your house on the market, and look for your next home!

Hear from people like you*

  • Everything was perfect. And I mean that. The loan butler made the application and documentation process very easy and fast. The communication with Doug and Lorissa was fast and friendly and exceeded my expectations, which my husband will tell you doesn’t happen often. We got a clear to close in 7 days. That’s unheard of!! My husband is a realtor and uses Ruoff for most of his transactions and now I see why. I have heard horror stories about people using their bank or credit union, or they use other mortgage companies, and then they don’t get their clear to close in time. Why risk it? Why not use Ruoff and KNOW you are going to be taken care of? We got the final approval for a 10 year loan in 7 days... what, like getting a mortgage approval is hard? We were very pleased with the process and I would recommend Doug and Ruoff to anyone. You guys know what you are doing.

    Lauren G, happy client
  • Doug and Lorissa were so amazing. They were very responsive and informative. Everyone always told me how hard it was dealing with mortgage lenders. Doug and his team made it easily and actually quite enjoyable. I can’t imagine a better experience. I will recommend Ruoff Mortgage to anyone I know seeking a mortgage!

    Dakota I, happy client
  • Doug and Lorissa were both excellent. They were quick to help us and to follow-up when we needed it. Doug was a true professional and was so helpful. He answered all of our questions and everything was perfect. I really liked the ease of the online portal. This is my 4th home purchase and by far the easiest. We will be sure to use Doug and Ruoff again if we ever need assistance.

    Alanna O, happy client
  • I was treated with care and respect as if I was one of the family. I was constantly informed every step of the way and if I needed help they were there.

    Lisa M, happy client
  • Doug and his team at the Fort Wayne branch are amazing. I’ve used them twice now and will never use anyone else. They make the process quick, painless, and fun.

    Brenn B, happy client
  • Everything seemed to go very smoothly. All my questions were answered right away and sometimes before I even asked.

    Brandi J, happy client
  • Doug was recommended to us by our real estate agent and it’s easy to see why. Doug and team went the extra mile for us from the beginning. Always would take calls/texts and if he couldn’t for some reason he would get back with you in a timely manner. Doug made the whole process super easy and explained things to where you actually understood what was going on. I would recommend Doug 100 times over!

    Nick F, happy client
  • I love working with Doug and his team. He handled my initial purchase in 2019 and it was a no-brainer to enlist his services again for my re-fi. He was, once again, an absolute pleasure to work with and he and his team are a true asset to Ruoff Mortgage.

    Noelle C, happy client
  • Doug was outstanding! He was truly there for me throughout the entire process. I felt like I was the only one he was working with, even though he had multiple clients. He made everything go so smooth. I felt like all I had to do was show up for closing and he did all the dirty work! Outstanding job to Doug and his team!

    Matthew B, happy client
  • Everything about our experience was organized, informative, efficient, professional, and relational. Our goals, and needs were respected and we were treated as friends. Doug Carroll and his lending team, namely Lorissa Watson, were exemplary in their attitudes, approaches, and knowledge. We have shared our journey with Ruoff Mortgage with friends, family, and associates. Ruoff, Doug, and his team helped bring our dream to reality. Thank you Doug, Lorissa, and Ruoff!

    Adam B, happy client
  • Doug was an amazing communicator. We went to a few different mortgage companies and were turned off because of how hard it was to get ahold of them. Doug and Lorissa were concise, answered all our questions, and made our first home buying experience as easy as it could have been!

    Caleb S, happy client
  • Being informed step by step was incredible helped keep my anxiety levels down throughout the process, this was my first time doing something like this and the hard work you guys put into making this happen for me was a breath of fresh air, truly amazing. It couldn't of been a better experience for me honestly you guys exceeded my expectations!

    Brandon W, happy client
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Why should you choose Ruoff?

71

Branches throughout
the US.

98.2%

Customer Satisfaction Score according to Customerville.

15

Days or less average
clear-to-close.

40

Years of helping
homeowners like you.

7

Milestones updating you throughout the process.

10

Minutes at the closing
table on average.

Calculate what's best for you

Use our calculator below to find an estimated monthly mortgage payment that works for you. Please remember the dollar amounts displayed are not guaranteed, and what you actually pay may be different. These estimates are for educational purposes only.

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I would love to hear from you!

Call me at 260.602.9768 or message me below!

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