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Picture of Genna Queen
Picture of Genna Queen

Hi, I'm Genna!

Senior Loan Officer

I will work hard to help you achieve your homeownership goals.

99.40% Customer Satisfaction Rating
Scotsman Guide Top Lenders Award

Hi, I'm Genna!

Senior Loan Officer

I will work hard to help you achieve your homeownership goals.

99.40% Customer Satisfaction Rating
Scotsman Guide Top Lenders Award

Let me help you get pre-approved today!

I have 6+ years of experience in the mortgage industry, and I love being a loan officer because I get to be a part of such pivotal moments in people's lives. Every purchase and refinance is a big financial decision, and not only do you need someone who will go above and beyond, but you also need someone in your corner who can coach you through the entire process!  

My goal is to build relationships, create clients for life, and make your home's purchase or refinance as seamless as possible. The home buying experience can be very confusing and overwhelming, and I'm here to guide you every step of the way. I do this through education and superior customer service. I keep my clients and referral partners informed and ensure they understand every number and process that goes into their loan to produce transparency and foster trust.  

In my free time, I enjoy hot yoga and spending time with my husband and two kids at the pool or on any body of water.

Get Started

What is your goal?

Buy a Home

From finding your perfect home to moving in, we've got you covered.

Refinance

Need a lower monthly payment, or want to get cash out? Learn more about your options.

Sell My Home

Get your house on the market, and look for your next home!

Why should you choose Ruoff?

62

Branches throughout
the US.

98.4%

Customer Satisfaction Score.*

15

Days or less average
clear-to-close.**

41

Years of helping
homeowners like you.

7

Milestones updating you throughout the process.

10

Minutes at the closing
table on average.

*Based on 2024 independent third party customer satisfaction survey data. This is not an offer for extension of credit or a commitment to lend. All loans must satisfy company underwriting guidelines. Information and interest rate are subject to change at any time and without notice. Equal Housing Lender. NMLS #141868. Ruoff Mortgage Company, Inc. is an Indiana corporation. For complete licensing information visit: http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.

** The average Clear to Close time is dependent on loan type, proper documentation, and other qualifying factors. Loan decision is subject to satisfactory appraisal, title review, and no change to financial condition. This is not an offer for extension of credit or a commitment to lend. Some restrictions may apply. Ruoff Mortgage NMLS #141868. Equal Housing Lender. Ruoff Mortgage Company, Inc. d/b/a Ruoff Mortgage is an Indiana corporation. For complete licensing information visit: http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.

Calculate what's best for you

Use our calculator below to find an estimated monthly mortgage payment that works for you. Please remember the dollar amounts displayed are not guaranteed, and what you actually pay may be different. These estimates are for educational purposes only.

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I would love to hear from you!

Call me at 614.419.0292 or message me below!

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