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Jamie is wonderful and easy to work with. This is why I refinanced with her. Ruoff is fast, modern, and reasonable and I would highly recommend their services.
Michael A.FORT WAYNE, IN, February 9th, 2026 01:41 PM
In a day and age where "customer service" is a bit of an oxymoron, Jamie was amazing; she went above and beyond. Having gone through this process before, Jamie exceeded expectations and was a bright spot the entire way. Communication is key in any relationship and Jamie delivered, keeping us informed along every step. 100% happy here and would recommend Ruoff to others based on her high level of service, knowledge, and professionalism.
Jason T.WOODBURN, IN, February 17th, 2026 12:38 AM
was very friendly and explained the process each step of the way.
Michelle B.AUBURN, IN, February 13th, 2026 11:12 AM
Jamie was amazing! 100% recommend her for any mortgage loans!
Taylor T.Laotto, IN, February 12th, 2026 11:30 AM
Everything went extremely smooth!
Austin B.Butler, IN, February 12th, 2026 11:02 AM
Jamie and her crew were rockstar's, every step of the way! Super fast communication and answering of my questions! Jamie is a stellar loan officer!
Casey C B.Fort Wayne, IN, February 4th, 2026 02:20 PM
Great people to work with across the board.
Sebastian B.Auburn, IN, January 27th, 2026 11:17 AM
Everyone was friendly and knowledgeable!
Samuel Harold S.Fort Wayne, IN, December 23rd, 2025 04:50 PM
Jamie and her assistants at Ruoff Mortgage did a fabulous job throughout our entire home buying process. As first time homeowners and complete rookies to the process, it all can be quite overwhelming. Jamie's team was there every step of the way to explain to us what each step would look like, and answering any of our questions. They definitely made the process of buying our first home a lot smoother! Overall, very pleasant experience. :)
Kaydee A.Huntington, IN, December 8th, 2025 02:54 PM
Jamie was wonderful to work.with and delivered excelent.customer service. She was helpfull in every aspect of our financing.
Caleb A.Huntington, IN, December 5th, 2025 05:12 PM
I had an exceptional experience with ruoff mortgage. Jamie is amazing at what she does! From pre-approval to closing, she was incredibly responsive, knowledgeable, and thorough. She explained everything clearly, made sure I understood all my options, and never made me feel rushed. Her professionalism and kindness made a stressful process feel easy. I highly recommend them to anyone needing a trustworthy and dedicated mortgage professional.
Kara J.Kendallville, IN, November 28th, 2025 01:47 PM
I highly recommend Jaime Freeze, Senior Loan Officer with Ruoff Mortgage, for anyone navigating the home-buying process. Jaime was professional, knowledgeable, and incredibly supportive every step of the way. She communicated clearly, responded quickly, and made a complicated process feel easy and stress-free. Her expertise and dedication truly made a difference, and I am grateful for her outstanding service. I would confidently refer her to anyone looking for a smooth and positive mortgage experience.
Rose M O.Fort Wayne, IN, November 25th, 2025 02:03 PM
It was pretty seamless. Much easier than I remember from my last experiences with other lenders. Thank you very much for all you did!
Vincent Michael O.Fort Wayne, IN, November 25th, 2025 11:29 AM
Branches throughout
the US.
Customer Satisfaction Score.*
Days or less average
clear-to-close.**
Years of helping
homeowners like you.
Milestones updating you throughout the process.
Minutes at the closing
table on average.
*Based on
2025
independent third party customer satisfaction survey data. This is not an offer for extension of credit or a commitment to lend.
All loans must satisfy company underwriting guidelines. Information and interest rate are subject to change at any time and without notice. Equal Housing Lender.
NMLS #141868. Ruoff Mortgage Company, Inc. is an Indiana corporation. For complete licensing information visit:
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**
The average Clear to Close time is dependent on loan type, proper documentation, and other qualifying factors. Loan decision is subject to satisfactory appraisal, title review,
and no change to financial condition. This is not an offer for extension of credit or a commitment to lend. Some restrictions may apply. Ruoff Mortgage NMLS #141868. Equal Housing Lender.
Ruoff Mortgage Company, Inc. d/b/a Ruoff Mortgage is an Indiana corporation. For complete licensing information visit:
http:
Use our calculator below to find an estimated monthly mortgage payment that works for you. Please remember the dollar amounts displayed are not guaranteed, and what you actually pay may be different. These estimates are for educational purposes only.