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Picture of Kelly Durnell
Picture of Kelly Durnell

Hi, I'm Kelly!

Sales Manager

I will work hard to help you achieve your homeownership goals.

99.56% Customer Satisfaction Rating
Scotsman Guide Top Lenders Award
Customer Experience Award

Hi, I'm Kelly!

Sales Manager

I will work hard to help you achieve your homeownership goals.

99.56% Customer Satisfaction Rating
Scotsman Guide Top Lenders Award
Customer Experience Award

Let me help you get pre-approved today!

With over 30 years of experience in the mortgage industry, I am dedicated to providing exceptional service and guidance to my clients in their homeownership journey. As a Senior Mortgage Loan Officer at Ruoff Mortgage, I specialize in helping individuals and families navigate the complex world of mortgages with ease and confidence.

My commitment to excellence and personalized service has enabled me to assist a diverse range of clients, from first-time homebuyers to seasoned investors, in securing the ideal financing solutions tailored to their specific needs.

I deeply value the trust my clients place in me and make it a priority to ensure a smooth and transparent lending process. I strive to educate and empower each client, providing them with the knowledge necessary to make informed decisions.

My expertise spans various mortgage products, including conventional loans, FHA, VA, and USDA loans, among others. I am well-versed in guiding clients through the application process, addressing their concerns, and ensuring a seamless closing.

I am dedicated to maintaining strong, long-lasting relationships with clients built on trust, integrity, and a genuine desire to see them achieve their homeownership dreams.

Contact me today, and let's work together to make your homeownership goals a reality.

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President's Club Member

President's club seal 2020
President's club seal 2021
President's club seal 2022

What is your goal?

Buy a Home

From finding your perfect home to moving in, we've got you covered.

Refinance

Need a lower monthly payment, or want to get cash out? Learn more about your options.

Sell My Home

Get your house on the market, and look for your next home!

Hear from people like you

  • Review 1

    Source of Rating Icon

    Kelly Durnell was WONDERFUL! She was extremely knowledgeable about all aspects of my loan process! She was very kind and caring as my situation was quite complicated for me. Kelly was reassuring throughout the entire process and was very attentive to my specific needs! THANK YOU from the bottom of my heart!

    Sara S.

    January 28th, 2023 01:07 PM

  • Review 2

    Source of Rating Icon

    Kelly did an amazing job! I am a first-time home buyer and I didn't know a lot or understood much about this process. She explained everything very well and was great at communicating with me!

    KYRA R Z.

    Fort Wayne, IN, August 20th, 2023 07:43 PM

  • Review 3

    Source of Rating Icon

    Efficient, Professional, Personable, Driven, Kelly was a joy to work with. She had my complete trust. I had requested a quick turnaround and she delivered. Would highly recommend her services to anyone. Ruoff”s is lucky to have her.

    ERNEST A B.

    Fort Wayne, IN, December 24th, 2023 03:52 PM

  • Review 4

    Source of Rating Icon

    Kelly is a fabulous person to deal with! Very friendly and knowledgeable

    JOSEPH R P.

    New Haven, IN, September 27th, 2024 11:24 PM

  • Review 5

    Source of Rating Icon

    Kelly helped me understand everything that went into the buying process, whether that’s fees, inspections, or just the step by step process. She was great!

    Sebastian Earl K.

    Huntington, IN, September 29th, 2024 11:15 AM

  • Review 6

    Source of Rating Icon

    I was a first time home buyer, and Kelly was exceptionable. Excellent Realtor recommendation when I needed one, good teacher, prepared me through the process. Fast communication.

    Jacob L.

    July 26th, 2024 06:33 PM

  • Review 7

    Source of Rating Icon

    Experience helped me as i was a first time home buyer. Excellent experience communicating for documents to be signed quickly. Edoc signing was easy. Overall great experience. Good recommendation for a Realtor also.

    Jacob D L.

    FORT WAYNE, IN, July 23rd, 2024 03:16 PM

  • Review 8

    Source of Rating Icon

    Kelly always laughed at my grade school level jokes! I was serious though when I say Kelly is the best!

    Michael A B.

    Decatur, IN, September 19th, 2024 08:31 PM

  • Review 9

    Source of Rating Icon

    Kelly and Tim are very good person. They helped us a lot . Thanks for everything Kelly and all teams. That’s why I giving “ Excellent “

    SOE N.

    Fort Wayne, IN, September 19th, 2024 10:39 PM

  • Review 10

    Source of Rating Icon

    We’re nothing experienced but Ruoff help us a lot. That’s why we’re giving “Excellent “. Thank you very much for everything help 🙏 Yamin & Soe

    YAMIN S H.

    Fort Wayne, IN, September 16th, 2024 03:52 PM

  • Review 11

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    Everything was great and Kelly & Mel are FANTASTIC!!!!

    David Lewis C.

    Muncie, IN, September 13th, 2024 11:07 AM

  • Review 12

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    I want to share my appreciation for Kelly's exceptional service throughout the homebuying process. Her encouragement, kindness, and helpfulness made a significant difference. Kelly’s personal interest in ensuring I felt confident and informed every step of the way was truly a blessing. She went above and beyond to address all my concerns and make the experience as smooth as possible. Thank you, Kelly, for your outstanding support and for making this journey a positive one. Your dedication and care are deeply appreciated!

    Christina M M.

    Fort Wayne, IN, August 23rd, 2024 07:38 PM

  • Review 13

    Source of Rating Icon

    Since it was my first time buying a home, they were very kind, patient, and made sure to explain everything to me. I really apreciated it!

    Willow Z.

    Fort Wayne, IN, July 23rd, 2024 12:10 PM

  • Review 14

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    I had to switch jobs during my house hunt, and fortunately I had Kelly and the rest of the Ruoff team. They helped me through the process and truly made it easy for me.

    Anthony N.

    Ossian, IN, July 22nd, 2024 11:38 AM

  • Review 15

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    This was our second home-buying experience and we’re very glad we chose Ruoff for our financial needs. Kelly Durnell and her team were amazing to work with from start to finish. The systems used definitely streamlined things and everyone was always very friendly.

    Joshua A B.

    Fort Wayne, IN, July 19th, 2024 10:51 AM

  • Review 16

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    Kelly is the best!

    mmakio94

    Carmel, IN, July 10th, 2024 05:18 PM

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Why should you choose Ruoff?

67

Branches throughout
the US.

98.4%

Customer Satisfaction Score.*

15

Days or less average
clear-to-close.**

40

Years of helping
homeowners like you.

7

Milestones updating you throughout the process.

10

Minutes at the closing
table on average.

*Based on 2023 independent third party customer satisfaction survey data. This is not an offer for extension of credit or a commitment to lend. All loans must satisfy company underwriting guidelines. Information and interest rate are subject to change at any time and without notice. Equal Housing Lender. NMLS #141868. Ruoff Mortgage Company, Inc. is an Indiana corporation. For complete licensing information visit: http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.

** The average Clear to Close time is dependent on loan type, proper documentation, and other qualifying factors. Loan decision is subject to satisfactory appraisal, title review, and no change to financial condition. This is not an offer for extension of credit or a commitment to lend. Some restrictions may apply. Ruoff Mortgage NMLS #141868. Equal Housing Lender. Ruoff Mortgage Company, Inc. d/b/a Ruoff Mortgage is an Indiana corporation. For complete licensing information visit: http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.

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