Ruoff Mortgage
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Pam Townsend

Senior Loan Officer

NMLS: 404322

The right home begins with the right person by your side. I'll be with you from pre-approval to the closing table.

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Pam

99.14%

Customer Satisfaction Score.

Scotsman GuideRuoff Experience Award Winner

Awards

Proudly serving Illinois, Indiana

Meet our happy homeowners***

View All Testimonials

Misty D B.

Terre Haute, IN, Dec 15, 2023, 2:47 PM

Pam was the most professional mortgage officer that I've ever worked with ever. She's extremely competent, kind, and quickly replies to all questions and emails quickly. She's always available to answer any questions. If I had to do all over again, I'd pick her everytime over any others.

Jill E S.

Freelandville, IN, Mar 10, 2024, 12:59 AM

From the very beginning, to the very end, the communication was stellar. Just everything about the entire process was very clear. Our loan officer was very professional and knowledgeable. I’m very pleased and happy that we went with Ruoff instead of a bank.

Siara Jo D.

TERRE HAUTE, IN, Jun 30, 2026, 3:51 PM

Pam was amazing!! She helped us form start to finsh. She was always avalible and informative! We are so thankful!!

Lesa J T.

Terre Haute, IN, Jul 6, 2026, 5:36 PM

Pam was always prompt in returning my calls and texts which I appreciate. She never acted bothered by my questions even if I had asked them before. The loan process went smoothly and as I was told. Thank you for a smooth business intera.

Jessica Lyn L.

West Terre Haute, IN, Jul 4, 2026, 3:03 PM

Pam was extremely personable and answered all our questions regardless of the time of day. She went above and beyond to make sure my husband and I were comofrtable throughout the process.

Grant Thomas D.

TERRE HAUTE, IN, Jun 26, 2026, 3:11 PM

was always available even working for my wife and I lay into the evening and on weekends. We never fell out of the loop and recommend ever

Joseph W.

Terre Haute, IN, Jun 16, 2026, 1:09 AM

Pam was wonderful to work with. She was able to find what worked best for us financially. She kept me informed on what was going on and was very knowledgeable and able to answer my questions. Best of all she was very prompt in returning phone calls and emails. 10 out of 10 would recommend.

Misty D B.

Terre Haute, IN, Dec 15, 2023, 2:47 PM

Pam was the most professional mortgage officer that I've ever worked with ever. She's extremely competent, kind, and quickly replies to all questions and emails quickly. She's always available to answer any questions. If I had to do all over again, I'd pick her everytime over any others.

Jill E S.

Freelandville, IN, Mar 10, 2024, 12:59 AM

From the very beginning, to the very end, the communication was stellar. Just everything about the entire process was very clear. Our loan officer was very professional and knowledgeable. I’m very pleased and happy that we went with Ruoff instead of a bank.

Siara Jo D.

TERRE HAUTE, IN, Jun 30, 2026, 3:51 PM

Pam was amazing!! She helped us form start to finsh. She was always avalible and informative! We are so thankful!!

Lesa J T.

Terre Haute, IN, Jul 6, 2026, 5:36 PM

Pam was always prompt in returning my calls and texts which I appreciate. She never acted bothered by my questions even if I had asked them before. The loan process went smoothly and as I was told. Thank you for a smooth business intera.

Jessica Lyn L.

West Terre Haute, IN, Jul 4, 2026, 3:03 PM

Pam was extremely personable and answered all our questions regardless of the time of day. She went above and beyond to make sure my husband and I were comofrtable throughout the process.

Grant Thomas D.

TERRE HAUTE, IN, Jun 26, 2026, 3:11 PM

was always available even working for my wife and I lay into the evening and on weekends. We never fell out of the loop and recommend ever

Joseph W.

Terre Haute, IN, Jun 16, 2026, 1:09 AM

Pam was wonderful to work with. She was able to find what worked best for us financially. She kept me informed on what was going on and was very knowledgeable and able to answer my questions. Best of all she was very prompt in returning phone calls and emails. 10 out of 10 would recommend.

Caleb Patrick K.

TERRE HAUTE, IN, Jun 4, 2026, 6:20 PM

Pam and her staff were all wonderful and a delight to work with. Pam was extremely prompt, personal, and friendly. She also provided feedback and critical details throughout the entire process from start to finish. We are more than happy to recommend her to others!

Mikayla D.

Paris, IL, May 12, 2026, 7:52 PM

Pam made this process very easy for us - with not knowing anything about this process and being completely clueless - she was extremely helpful. I appreciate her knowledge, patience, positive attitude, transparency, and all of the time she spent helping us. I have learned a lot through this process and am very thankful she was the one we were able to work with - she made this not so fun process, way more bearable!! Thank you Pam!

Denise E M.

Terre Haute, IN, Apr 22, 2026, 3:09 PM

Pam Townsend was awesome to work with very available with answers to any questions. Kind and friendly she's great on customer service.. highly recommend Ruoff Martgage thank you !

Meighan R G.

TERRE HAUTE, IN, Mar 13, 2026, 3:20 PM

Pam worked hard to help us meet our expectations and budget for everything. We really appreciate her working with us and helping us get the home we wanted.

Desima Jo V.

Terre Haute, IN, Mar 9, 2026, 7:14 PM

Always kept us informed, very pleasant to work with... Thank you all for helping us get our new retirement hime.

Andrew T H.

Terre Haute, IN, Feb 25, 2026, 1:21 PM

Pam was very helpful from start to finish. We had hundreds of questions and she explained everything perfectly and we never had any trouble reaching out to her at any point during this amazing process. She's awesome!

Katelynn R.

Terre Haute, IN, Feb 23, 2026, 5:55 PM

Pam was always there to help us with whatever we needed when we needed it. She made everything so easy!

Warren Anthony Regin Y.

TERRE HAUTE, IN, Feb 16, 2026, 5:56 PM

Communication was great. Everything was organized and easy to follow. All of our expectations werre met with urgency. Pam was great!! I will reccomend her to anyone !

Caleb Patrick K.

TERRE HAUTE, IN, Jun 4, 2026, 6:20 PM

Pam and her staff were all wonderful and a delight to work with. Pam was extremely prompt, personal, and friendly. She also provided feedback and critical details throughout the entire process from start to finish. We are more than happy to recommend her to others!

Mikayla D.

Paris, IL, May 12, 2026, 7:52 PM

Pam made this process very easy for us - with not knowing anything about this process and being completely clueless - she was extremely helpful. I appreciate her knowledge, patience, positive attitude, transparency, and all of the time she spent helping us. I have learned a lot through this process and am very thankful she was the one we were able to work with - she made this not so fun process, way more bearable!! Thank you Pam!

Denise E M.

Terre Haute, IN, Apr 22, 2026, 3:09 PM

Pam Townsend was awesome to work with very available with answers to any questions. Kind and friendly she's great on customer service.. highly recommend Ruoff Martgage thank you !

Meighan R G.

TERRE HAUTE, IN, Mar 13, 2026, 3:20 PM

Pam worked hard to help us meet our expectations and budget for everything. We really appreciate her working with us and helping us get the home we wanted.

Desima Jo V.

Terre Haute, IN, Mar 9, 2026, 7:14 PM

Always kept us informed, very pleasant to work with... Thank you all for helping us get our new retirement hime.

Andrew T H.

Terre Haute, IN, Feb 25, 2026, 1:21 PM

Pam was very helpful from start to finish. We had hundreds of questions and she explained everything perfectly and we never had any trouble reaching out to her at any point during this amazing process. She's awesome!

Katelynn R.

Terre Haute, IN, Feb 23, 2026, 5:55 PM

Pam was always there to help us with whatever we needed when we needed it. She made everything so easy!

Warren Anthony Regin Y.

TERRE HAUTE, IN, Feb 16, 2026, 5:56 PM

Communication was great. Everything was organized and easy to follow. All of our expectations werre met with urgency. Pam was great!! I will reccomend her to anyone !

Calculate Based on Your Individual Needs


Purchase Calculator

Property Costs


Loan Details

Est. Monthly Payment

$770.00

Principal & Interest

$770.00

Property Taxes

$0.00

Home Insurance

$0.00

HOA Fees

$0.00

PMI

$0.00

Total Monthly

$770.00

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Pam Townsend

A Bit About Me

At Ruoff Mortgage, being a loan officer means being more than a lender. I’m your advocate, guide, and trusted partner during your homebuying journey. I take pride in educating clients, answering questions, and creating tailored strategies that fit their unique goals. From our first conversation to closing, I’m there every step of the way.As a loan officer with Ruoff Mortgage, I’m dedicated to delivering a premium home financing experience built on trust and transparency. Whether you're a first-time buyer or refinancing, I provide personalized loan solutions and expert insight to help you move forward with confidence. My goal is simple: to make homeownership feel achievable, informed, and stress-free.

Awards & Achievements

Top Mortgage Lenders

Top Mortgage Lenders

The Scotsman Guide’s list of Top Mortgage Lenders, a ranking of the nation’s top-producing mortgage companies.

Ruoff Customer Experience Award

Ruoff Customer Experience Award

Awarded for outstanding commitment to clients, a core component of Ruoff’s philosophy.

Experience the Ruoff Advantage

We've worked hard to earn our A+ BBB rating, and we're committed to maintaining it. Our team puts your needs first and takes pride in guiding you through the mortgage process.

42

Years of helping homeowners like you

We are excited to announce that for the ninth year in a row we have made The Scotsman Guide’s list of Top Mortgage Lenders, a ranking of the nation’s top-producing mortgage companies. We are ranked #31 in Retail Units, #48 in Retail Volume, and #59 on the Overall Lender list.

15 DAY

Average Clear to Close**

Ruoff Mortgage has earned a top spot on Experience.com’s Top Performers list for the third year in a row, being recognized as a top 10 Mortgage Company in the Jumbo Division for customer satisfaction. This competition ranks loan officers and their organizations based on millions of customer reviews, survey completion rates, and star ratings submitted to the Experience.com platform.

98.5%

Customer satisfaction rating*

At Ruoff Mortgage, customer satisfaction is at the core of everything we do. We are the experts, so you don't have to be.*

Proudly serving Illinois, Indiana

My Operating Hours

Mon: 9:00 AM - 5:00 PM

Tue: 9:00 AM - 5:00 PM

Wed: 9:00 AM - 5:00 PM

Thu: 9:00 AM - 5:00 PM

Fri: 9:00 AM - 5:00 PM

Sat: Closed

Sun: Closed

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Ruoff Mortgage Company, Inc. | NMLS ID: 141868

© 2026 Ruoff Mortgage Company, Inc. All rights reserved. Ruoff Mortgage is a registered trademark.

Fair Housing Logo White

******††Some restrictions apply.

Reviews and comments have been submitted by customers voluntarily, and are solely the views of such customers, and have been screened by Ruoff Mortgage Company, Inc. Terms were specific to customers’ specific qualifications and program availability and personal experiences may vary. Loan?decision is subject to satisfactory appraisal and title review and no change in financial condition. This is not an offer for extension of credit or a commitment to lend. Interest rate subject to change based on market condition and credit review.

The average Clear to Close time is dependent on loan type, proper documentation, and other qualifying factors. Loan decision is subject to satisfactory appraisal, title review, and no change to financial condition. This is not an offer for extension of credit or a commitment to lend. Some restrictions may apply. Ruoff Mortgage NMLS #141868. Equal Housing Lender.

Based on 2025 independent third party customer satisfaction survey data. This is not an offer for extension of credit or a commitment to lend. All loans must satisfy company underwriting guidelines. Information and interest rate are subject to change at any time and without notice. Equal Housing Lender. NMLS#141868. Ruoff Mortgage Company, Inc. is an Indiana corporation. For complete licensing information visit: http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.

Credit Score Range is for informational purposes only. Your credit will not be pulled by using the features of this calculator.

Some restrictions apply. Ask for details. This calculation and associated communications are provided to you for informational purposes only. This is not an offer for extension of credit or a commitment to lend. Please contact the Ruoff Mortgage team directly to learn more about its mortgage products and your eligibility for such products. Loan decision is subject to satisfactory appraisal and title review and no change in financial condition. Interest rate subject to change based on market condition and credit review. Mortgage insurance is required on mortgage loans with loan amounts greater than 80% of the home value. Loan options that include private mortgage insurance are reflected as a Borrower Paid Mortgage Insurance (BPMI) premium, the cost of which is added to the monthly principal and interest payment. Ruoff Mortgage Company, Inc. is an Indiana corporation. For complete licensing information visit: http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868. Equal Housing Lender. NMLS#141868.

Experience.com is a leading provider of Customer Experience Management Software, and this marks the tenth year of recognizing top mortgage professionals and companies that have shown exceptional customer service and performance over the past year.