My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase of a new home is a major decision and should be treated as such. I strive to make this decision as easy as possible for each client by being honest and trustworthy along with communicating frequently all while offering them sound and reliable advice.
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Hear from people like you*
Review 1
5.0
was very pleased with Racee I would recommend her to anyone
John M G.
NICHOLASVILLE, KY, November 4th, 2025 02:08 PM
Review 2
5.0
Racee kept us informed every step of the way! Any hiccup we had in the process was fully explanied as to why and what steps needed to be taken to resolve the issue. Could not have asked for a more seamless experience.
Tesla N J.
Morehead, KY, November 4th, 2025 11:55 AM
Review 3
5.0
Everything
Mary Ann T.
Lexington, KY, November 3rd, 2025 05:24 PM
Review 4
5.0
The lone butler app, but all I had to do was call.She asked for me to come by and she showed me exactly how to do it.She's very professional. You all should consider yourself very lucky to have someone like that on your team
Kenneth Wayne T.
Lexington, KY, November 3rd, 2025 02:46 PM
Review 5
5.0
Racee was really responsive and explained everything really well. Also super friendly! She made the whole process smooth!
Danielle E L.
Nicholasville, KY, November 3rd, 2025 12:28 PM
Review 6
5.0
Racee was so knowledgeable, kind, and helpful throughout our loan process! She was great! She was responsive to our emails, texts, and calls. She kept us updated throughout the entire process. She even was flexible to talk with us in the evening since we work nights.
Macie R D.
Nicholasville, KY, November 3rd, 2025 11:26 AM
Review 7
5.0
Our Loan officer Racee Greene was very friendly , knowledgeable, and a great comunicator. I don't think this process could have been any easier.
Michael Edward B.
Clay City, KY, October 26th, 2025 12:36 AM
Review 8
5.0
excellent 5 stars
Paul Matthew O.
Mount Sterling, KY, October 15th, 2025 11:34 AM
Review 9
5.0
She was very helpful with collecting all the needed documents and was kind to my wife while I was working and she was getting the documents need
Alan A.
Elizabethtown, KY, October 5th, 2025 11:43 AM
Review 10
5.0
Up to date information, very knowledgeable, very nice and helpful.
Jerry F.
Nicholasville, KY, September 13th, 2025 05:52 PM
Review 11
5.0
Racee was always available to answer my questions, even after hours. She spent time explaining the details, which i really appreciated. She was always friendly and easy to talk to.
Girhon S.
Lexington, KY, August 24th, 2025 01:47 PM
Review 12
5.0
My loan officer made it very easy to reach out any time I needed her. She was very polite and extremely helpful anytime I had questions.
Jonathan S B.
Mannsville, KY, August 18th, 2025 12:29 PM
Review 13
5.0
Racee was wonderful to work with. She was very professional and kept the process moving.
*Based on
2024
independent third party customer satisfaction survey data. This is not an offer for extension of credit or a commitment to lend.
All loans must satisfy company underwriting guidelines. Information and interest rate are subject to change at any time and without notice. Equal Housing Lender.
NMLS #141868. Ruoff Mortgage Company, Inc. is an Indiana corporation. For complete licensing information visit:
http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.
**
The average Clear to Close time is dependent on loan type, proper documentation, and other qualifying factors. Loan decision is subject to satisfactory appraisal, title review,
and no change to financial condition. This is not an offer for extension of credit or a commitment to lend. Some restrictions may apply. Ruoff Mortgage NMLS #141868. Equal Housing Lender.
Ruoff Mortgage Company, Inc. d/b/a Ruoff Mortgage is an Indiana corporation. For complete licensing information visit:
http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.
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