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Picture of Sally Smith
Picture of Sally Smith

Hi, I'm Sally!

Loan Officer

I will work hard to help you achieve your homeownership goals.

99.65% Customer Satisfaction Rating
Scotsman Guide Top Lenders Award

Hi, I'm Sally!

Loan Officer

I will work hard to help you achieve your homeownership goals.

99.65% Customer Satisfaction Rating
Scotsman Guide Top Lenders Award

Let me help you get pre-approved today!

My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase of a new home is a major decision and should be treated as such. I strive to make this decision as easy as possible for each client by being honest and trustworthy along with communicating frequently all while offering them sound and reliable advice.
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What is your goal?

Buy a Home

From finding your perfect home to moving in, we've got you covered.

Refinance

Need a lower monthly payment, or want to get cash out? Learn more about your options.

Sell My Home

Get your house on the market, and look for your next home!

Hear from people like you

  • Review 1

    Source of Rating Icon

    The ruoff team members went above and beyond to get me in the home of my dreams. Sally Smith and Sally Burke-Elmore knew their stuff and worked together to explore all options available to get me where I wanted to be. They both really made me feel very important and very comfortable throughout the entire experience!! I couldn’t be happier!!

    Jennifer W.

    Center Point, IN, July 7th, 2024 07:52 PM

  • Review 2

    Source of Rating Icon

    Sally came across as personal and caring while maintaining being professional. I do believe love should be before rules. Rules are honored but love can still be felt even with so many rules. That is meaningful to me.

    Chenel E.

    Hymera, IN, June 15th, 2024 08:55 AM

  • Review 3

    Source of Rating Icon

    Everyone was happy to help and answer any questions

    Monte S.

    Parker City, IN, May 24th, 2024 12:36 PM

  • Review 4

    Source of Rating Icon

    Made everything so simple, answered all and every question best of their ability!

    Christopher R. F.

    Burr Oak, MI, April 30th, 2024 11:14 AM

  • Review 5

    Source of Rating Icon

    Kept me well informed.

    Katherine H. W.

    Mentor, OH, March 30th, 2024 12:01 PM

  • Review 6

    Source of Rating Icon

    She was a very nice lady always answered all my questions to a tee. There was never any surprises with sally smith so was always honest and never pointed me towards the wrong direction! I’ve always loved using rouff and will always continue to use rouff and send anyone i know to rouff great company and great people! Thank you all for everything!

    Jaydon T W.

    Muncie, IN, January 25th, 2024 11:18 AM

  • Review 7

    Source of Rating Icon

    Overall excellent experience!

    Arzell W.

    OTTAWA HILLS, OH, October 16th, 2023 11:37 AM

  • Review 8

    Source of Rating Icon

    Sally's along with her team (Brandy & Lori) we very helpful. They understood our situation with our loan for our home addition. They worked fast & communicated very well through the entire process. They were quick to answer any questions we had (even if they had to check & get back to us. They were fast about it.) They always followed up & checked in throughout the entire process which was great! We appreciate all of Sally & her teams help. Thank you so much!

    Jamie L. L.

    WADSWORTH, OH, September 27th, 2023 11:07 AM

  • Review 9

    Source of Rating Icon

    Nothing! Everything we as planned! I have never even had a conversation with Sally, but my loan officer I started with Lexi was awesome! She was very punctual and always explained things so I could understand. I haven’t purchased a house in over twenty years and Lexi was very patient with me and was very easy to work with! I do look forward in working with Sally on the renovation part of my loan!

    Shane C.

    March 5th, 2023 11:38 AM

  • Review 10

    Source of Rating Icon

    This was my first experience and everyone at Ruoff was ready and willing to answer any questions or concerns. They really held my hand and made me feel comfortable.

    April A.

    May 6th, 2023 02:09 AM

See More

Why should you choose Ruoff?

70

Branches throughout
the US.

98.4%

Customer Satisfaction Score.*

15

Days or less average
clear-to-close.**

40

Years of helping
homeowners like you.

7

Milestones updating you throughout the process.

10

Minutes at the closing
table on average.

*Based on 2023 independent third party customer satisfaction survey data. This is not an offer for extension of credit or a commitment to lend. All loans must satisfy company underwriting guidelines. Information and interest rate are subject to change at any time and without notice. Equal Housing Lender. NMLS #141868. Ruoff Mortgage Company, Inc. is an Indiana corporation. For complete licensing information visit: http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.

** The average Clear to Close time is dependent on loan type, proper documentation, and other qualifying factors. Loan decision is subject to satisfactory appraisal, title review, and no change to financial condition. This is not an offer for extension of credit or a commitment to lend. Some restrictions may apply. Ruoff Mortgage NMLS #141868. Equal Housing Lender. Ruoff Mortgage Company, Inc. d/b/a Ruoff Mortgage is an Indiana corporation. For complete licensing information visit: http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.

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Call me at 260.442.4393 or message me below!

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