Client Testimonials

• Jessica
  My experience was great, highly recommend Amy!

• Lucy K.
  Our home buying process ended up being very challenging due to a difficult FSBO seller and our non-standard setup (4 adults on one mortgage and deed). Amy made the non-standard setup a non-issue from day one - she made it clear that there weren't going to be challenges around that, and stayed on top of every part of the process for us. When the process started getting very difficult with the seller, Amy, Josh Matigian, and Clint Morgan worked together and bent over backwards to make sure that we were set to close in a way that left the seller no space to say that we were not approved for financing. They worked in the evenings, on the weekend, and in the last minute for us, and we are all incredibly grateful for that effort. It was thanks to that effort that we got to the closing table at all. Our family structure is not traditional, and we have had challenges in other areas of life in getting people or companies to figure us out or adapt to us. At the end of the day, we're just a family, and we want the same things every family wants - a home together, acceptance and inclusion in our community, and a happy life. Thank you to Amy especially for giving us a piece of that, and to Ruoff for helping make our family home a reality.

• Tasha M.
  Recently I closed on a new home and I can't thank Amy enough for all the help she provided me during a very stressful time in my life. My first contact with Amy was by phone, after a 20-minute conversation she was able to gather enough information to pre-qualify me for a loan. I have worked with a couple different lenders prior to Amy and her expertise and knowledge is invaluable. Due to the market condition and having to find a home my options were very limited I ended up buying a condo, new construction, which was a very unfamiliar territory for me. It was suggested for easy that I use the in house lending company. It was a nightmare! The rate lock closed out and the communication between everyone was nonexistent. I called Amy and asked her if she'd be interested in giving me another quote. Within 48 hours we were able to pick up where we left off. With Amy's knowledge and perserverance and the team at Ruoff were able to close on my new home. I will highly recommend Ruoff home mortgage and Amy Maier to anyone looking to buy a home. It was a pleasure working with you Amy, thank you again for all your help and hard work!!

• Tasha M.
  What went well? Communication. What could have been better? In this case, there was noting that could have been done to improve an already wonderful experience.

• Ken R
  Great, quick communication and responses! Amy is a pro and it shows in her work!

• Alex C.
  Got back with you very quickly.

• Christine L.
  Amy's communication throughout the loan process was fantastic and she explained all of the details in a clear and concise manner. I would absolutely recommend Amy and Ruoff.

• Marion S.
  It was a very smooth process with the mortgage company. I'm really pleased how everything turned out. Excellent!

• Steve W.
  Amy and the team communicated on a regular basis on what was needed in a very complex and unique loan process. Even when it became frustrating, Amy kept the process calm and moving forward.

• Elisabeth D.
  Everything was quick and organized. Responses were timely, even when information was handed over and her assistant was involved. You could tell they were both on the same page, communicating the same information. Amy did a great job getting the closing done within 2 weeks. Our home purchase was dependent on this one condition, and it was delivered. Thanks for all your help Amy. Truly a life saver! I would happily recommend you to anyone I know looking to buy a home!

• Joanne K.
  What went well? Well organized and swift; yet, extra friendly and kind. Very impressed! What could have been better? Not a single thing I can think of. I've worked with several loan officers before--since I bought several properties within 15 years--but, Amy was the best one so far. Well satisfied!

• Shannan N.
  Amy and her assistant Josh were very attentive during the whole process...communication was great. Everything went accordingly.

• Przemek O.
  Really good at communicating especially when she needed to remind us to turn in documents.

• Joseph H.
  Really took care of me and my best interests. Which was great because I hardly knew anything about what was going on!

• Alex W.
  This was our first home purchase. Amy made the process less stressful and answered every question we had. Everything went great.

• Ernest C.
  Kindness, friendly and very professional. I felt comfortable with Amy the first day I met her. You did good.

• Mara B.
  Amy provided a personable and professional experience. She explained things when I required it and kept the process moving quickly. She was honest and direct and always had a great attitude. I loved working with Amy and I will recommend her to all my friends and family.

• James N.
  Amy was informative, educated us throughout the process and made an emotional and stressful experience extremely enjoyable and positive. Amy was flawless throughout the transaction.

• Ashwani P.
  Making things happen and regular updates.

• Deborah L.
  Amy and her team were amazing when I did not quite understand certain things she explained and reminded so I really appreciated it very much. It was so easy overall. She was kind and polite, patient and so knowledgeable. It was a good experience.

• Justine Z.
  I liked the online system for submitting my documents and Amy was able to know right away when they were submitted.

• Joey M.
  SPEEDY COMMUNICATION! My wife and I recently relocated across the country and wanted to buy a house ASAP. As soon as we reached out to Amy she immediately responded (around 11pm her time). As we began looking for houses, we had great communication with Amy, even after a couple of offers fell through. Because of our irratic schedule, we prefer instant communication nearly 24/7. So whenever we had an offer we wanted submit, Amy would respond within 30 minutes every single time. We were also vetting other loan officers and Amy was always the first to respond. During this process, Amy understood our financial situation and assured me that they could make it work. Rest assured, during the closing process she reached out right away if she needed anything from us and everything was painless. I would definitely use her again.

• Travis O.
  I switched over from another lender because my file is difficult due to the number of properties that I own. The other lender couldn't get the file organized and through underwriting even though I was very well qualified and it simply required some organizing and explaining. Amy and her team rocked this transaction and got it approved to close in 10 days when the previous lender was still making up new questions after 45 days. She was AMAZING!!! Additionally, she handled much of this while on vacation, which I felt really bad about. Nothing could have gone better. This was the smoothest and quickest transaction I have ever had. Ruoff was incredible! I'm already looking at another vacation home only 3 days after closing on this one it was such a great experience!

• Timothy L.
  Great advice and explanations of everything. Great job all around. Big thanks to Amy and Josh for getting me into my new home!

• Tram M.
  Amy was very responsive and her team worked very quickly and accurately from start to finish.

• Kristina K.
  I was clueless going into buying a home. I called several people, spoke with them about buying a house and stuck with Amy because she didn't talk to me like a sales person. I met with her to get a preapproval and she approved me based on what I thought was within my means, and not for the thousands more I likely qualified for. I considered using a realtor I found on my own but was underwhelmed with their lack of assertiveness and ended up choosing someone she recommended and LOVED her. I was so lucky to have the team that I did. I received a lot of attention by email and text from Amy and when we were together, we laughed a lot. When people say buying a home is one of the most stressful events in one's life, I continue to be clueless, because I found it interesting and educational and felt Amy's knowledge, ongoing updates and calm demeanor made the process predictable and comfortable.

• Bill L.
  Amy did a terrific job of always quickly getting back with us, explaining the process well, and coordinating all the different activities that needed to happen for an on-time closing. This was especially important in our case, considering we were overseas through the entire process from Initial Application through Closing. Even at off times due to time zone differences, Amy was available by phone and email to keep the process moving. Thank you to Amy and her team!

• Jodi W.
  Amy was very patient in answering the many, many questions I had. She was very thorough in her explanations so I never felt like I was completely in the dark about everything. This was the first home I purchased, so it was great having a representative who took the time to really make sure I understood everything and was comfortable with the process. I really don't have any complaints - the many questions I had were answered!

• Ben K.
  Turn around time was great. Everyone was positive and helpful. Great experience all around.

• Matt J.
  Responses to email questions were super prompt.

• Stephen H.
  Everything went well. Amy Maier was always responsive and moved the process along. We had a closing date scheduled well in advance and she worked around my schedule and accommodated things as well. The whole process went smoothly and was easy to comprehend what was going on and what I had to do every step of the way!

• Cody S.
  Amy was extremely helpful, knowledgeable, and kind to me throughout the whole process. This was my first time obtaining a mortgage and I felt as though Amy was never condescending to me and answered all the questions I had, no matter how naïve. She perfectly understood my situation as a graduate student and helped me with all of the associated logistical challenges.

• Bernard V.
  Amy responded to all our needs: information, explanation, immediate responses. Personal service - Amy felt like extended family halfway through the process. The chemistry simply FELT good.