I will work hard to help you achieve your homeownership goals.
98.51%Customer Satisfaction Rating
Hi, I'm
Amy!
VP | Branch Manager
I will work hard to help you achieve your homeownership goals.
98.51%Customer Satisfaction Rating
Let me help
you
get pre-approved today!
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase of a new home is a major decision and should be treated as such. I strive to make this decision as easy as possible for each client by being honest and trustworthy along with communicating frequently all while offering them sound and reliable advice.
From finding your perfect home to moving in, we've got you covered.
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Hear from people like you*
Ms. Amy was awesome! She kept me updated on my file and the process. She communicated with me. She showed so much empathy to me and the situation I was in coming from another lender that lead me to a dead-end and a termination of the contract. Ms. Amy turned the home buying experience around for me for the better! She really made it a pleasant, exciting and hopeful experience!!! I love Ms. Amy and how she handles business and goes above and beyond! I'm so glad I was referred to her!
Beleshia T,
happy
client
Amy took the time to get to know us. She answered all of our questions in detail and used her own personal experience as example scenarios. She made herself available to talk after work, and we had all the facts in order to close.
Elizabeth L,
happy
client
Amy was amazing to work with. Loved her response time and worked at my schedule which is very very rare loved the experience
Tom T,
happy
client
Amy Schroeder was so attentive in making sure things went smoothly. Even when the seller's agent wasn’t getting things done on their side she gave us the ease and comfort that we needed to make the home buying process as less stressful as possible. That’s a big woot woot! Awesome job Ruoff!
Charles W,
happy
client
From the very first contact, Amy was inviting, helpful, and the level of transparency was unmatched. She welcomed questions about the process and was a constant communicator of where we were in the process. She was amazing and I recommend her to everyone I come into contact with.
LaQueshia B,
happy
client
Amy was spectacular during the entire process! My husband and I were first-time home buyers, and she answered every single question we had throughout the experience (and we had a lot of questions). She was very responsive and went above and beyond!
Amanda W,
happy
client
Our experience was completely flawless and there is absolutely no room for improvement. Your process exceeded every industry standard and your TQM is unparalleled. Amy’s dedication and close attention to detail made our experience pleasant and worry-free. She was very enthusiastic through the process and walked us through anything we didn’t understand, however trivial or simple it may have been.
Robert J,
happy
client
Amy’s response and assistance every step of the way was remarkable. Even in my late night reply’s she was quick to respond or would even take a call late into the evening. She was great throughout the entire process.
Mike T,
happy
client
Amy S. was superb! She handled all the details of the loan process flawlessly, with amazing personal interest and great attention to the details of our situation.
Eric J,
happy
client
My husband and I were very pleased with the timely and easy process. Amy was a delight to work with and was always available for any questions we had. I was very impressed with her upbeat personality and professionalism to match. Thanks for a stress free and joyful experience Amy!
Meriam ,
happy
client
We cannot thank Amy enough for all of her help. She was absolutely wonderful throughout the entire process. She answered any and all questions we had! She helped us get clear to close in less than 2 weeks which gave us peace of mind! We are so thankful that she helps us get into our dream home. She is the best!
Erin V,
happy
client
How polite and caring Amy was. She kept me informed of everything and really went out of her way to take care of me. If I called Amy was really quick about getting back with me and seemed like she was on top of everything. Excellent loan officer!
*Based on 2023 independent third party customer satisfaction survey data. This is not an offer for extension of credit or a commitment to lend.
All loans must satisfy company underwriting guidelines. Information and interest rate are subject to change at any time and without notice. Equal Housing Lender.
NMLS #141868. Ruoff Mortgage Company, Inc. is an Indiana corporation. For complete licensing information visit:
http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.
**
The average Clear to Close time is dependent on loan type, proper documentation, and other qualifying factors. Loan decision is subject to satisfactory appraisal, title review,
and no change to financial condition. This is not an offer for extension of credit or a commitment to lend. Some restrictions may apply. Ruoff Mortgage NMLS #141868. Equal Housing Lender.
Ruoff Mortgage Company, Inc. d/b/a Ruoff Mortgage is an Indiana corporation. For complete licensing information visit:
http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.
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