Jeff was awesome to work with. As a first time home buyer, I had loads of questions and a bit of apprehension when it came to even starting the process. But Jeff made it easy, he was quick to respond and he never made me feel like my questions were dumb. I actually enjoyed the process and felt zero anxiety the whole time. I learned a lot and I am very appreciative of everything Jeff and the Ruoff team did to prepare me to buy.

Jeff was always so quick to get back to me. The upload process was very easy, and what I could not get uploaded I was greeted with smiles to drop my items off.

Customer service went well! Jeff answered questions quickly and made sure I was well prepared.

Jeff was super kind and did a great job explaining difficult concepts to us first time home buyers in layman's terms!

Jeff stayed on top of the process to make sure there were no barriers to closing.

Jeff was very eager to help me and do anything he could to help me! He made this process super easy!

Jeff had suggestions on what all we should do to get our loan done and still keep more equity in our home.

Everything was very easy. I love all of the online forms and e-signing.

My closing had some delays and problems from the seller's end, Jeff did an awesome job keeping my realtor and myself in the loop on all the updates until everything was smoothed out.

Jeff went above and beyond to get our loan pushed through the process.

Everything went as expected! The entire team at Ruoff kept us informed along with the loan butler app. I couldn't have asked for a better home buying experience!

They were really prompt in replying/responding to calls, emails, or questions we had. They moved things along quickly, were friendly and explained anything we didn't understand.