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James did a great job at explaining things, checking our options, and reviewing our information. He was friendly and personable and very easy to work with. he went above and beyond to answer questions even after hours. Thank you Jim!
Amber J.Wapakoneta, OH, February 25th, 2026 08:14 AM
The communication was very clear and smooth. I was very pleased with the way Jim steered my wife and I in the right direction even when things were tough to figure out. Thank you guys again for all of your effort into getting us a home both her and I love.
Isaiah J.Lima, OH, February 17th, 2026 07:56 AM
James was there every step of the way through the house buying process taking calls latter then office hours and answerd all the questions I had
Carter P.New Knoxville, OH, December 28th, 2025 05:39 AM
James was awesome through the entire Process especially as being a first time home buyer, he throughly explained everything i had questions about and was by my side through the entire process. I would recommend anybody looking at buying a house to get ahold of james and allow Him to guide you through The process as he did me he made things very simple and effortless through the entire process . Im very thankfull that i was recommended to reach out to James and i hope many more first time homebuyers do also . I will definitely be working with James on my future real estate needs .
Noah H.Sidney, OH, November 20th, 2025 02:57 PM
GREAT communication - GREAT explanation on all of my questions - OVERALL AMAZING EXPERIENCE with Jim!
Courtney P.Saint Marys, OH, November 5th, 2025 08:42 AM
Easy and responsive
Matthew C.Sidney, OH, October 15th, 2025 08:02 AM
Jim and his staff were great to work with .
Lisa M.Port Jefferson, OH, September 27th, 2025 07:08 AM
It was a great experience working with Western Ohio Mortgage they went above and beyond super helpful super nice very respectful
Joshua B.Sidney, OH, September 8th, 2025 09:06 AM
Jim Luana was outstanding to work with! He made sure the process was painless & seamless and did all he could to make it happen! He was extremely professional, responsive, & explained everything in detail! Highly recommend!!!
Lauretta S.Delaware, OH, July 15th, 2025 11:50 AM
James was always very helpful and knowledgeable.
Mark S.Jackson, OH, June 18th, 2025 06:40 PM
Everything was great!! Communication, Timeframe, informative! Just top notch
Serina S.Celina, OH, May 28th, 2025 08:05 PM
We were provided very informative communication and amazing hospitality!!!
Matthew M.Spencerville, OH, May 30th, 2025 09:45 AM
James did a fantastic job at answering all of our little questions and making sure we understood everything. He was very patient and kind with us!
Victoria S.Spencerville, OH, May 24th, 2025 12:36 PM
Branches throughout
the US.
Customer Satisfaction Score.*
Days or less average
clear-to-close.**
Years of helping
homeowners like you.
Milestones updating you throughout the process.
Minutes at the closing
table on average.
*Based on
2025
independent third party customer satisfaction survey data. This is not an offer for extension of credit or a commitment to lend.
All loans must satisfy company underwriting guidelines. Information and interest rate are subject to change at any time and without notice. Equal Housing Lender.
NMLS #141868. Ruoff Mortgage Company, Inc. is an Indiana corporation. For complete licensing information visit:
http:
**
The average Clear to Close time is dependent on loan type, proper documentation, and other qualifying factors. Loan decision is subject to satisfactory appraisal, title review,
and no change to financial condition. This is not an offer for extension of credit or a commitment to lend. Some restrictions may apply. Ruoff Mortgage NMLS #141868. Equal Housing Lender.
Ruoff Mortgage Company, Inc. d/b/a Ruoff Mortgage is an Indiana corporation. For complete licensing information visit:
http:
Use our calculator below to find an estimated monthly mortgage payment that works for you. Please remember the dollar amounts displayed are not guaranteed, and what you actually pay may be different. These estimates are for educational purposes only.