Joy Cluff

Hi, I'm Joy, a Senior Loan Officer who works hard to make sure your pre-approval turns into home ownership

Contact me anytime: 269.363.6953 or email

Based on quarterly 98% or better third party customer satisfaction survey data

Hello.

I joined Ruoff Home Mortgage as a Senior Loan Officer. I have worked in the mortgage industry for over a decade. During those years, I have held different positions that give me experience in the entire home-buying process.

I am raising my family in St. Joseph, Michigan, and love being part of the community. My husband, Matt, also works at Ruoff on the Operations Team. It’s great to be able to show our three children that parents can work at the same company and do the jobs that we are passionate about. I feel blessed every day that I get to do what I do, and that’s all thank to my clients, realtors, and strategic partners.

I am committed to providing mortgage options in Southwest Michigan and Michiana communities. I am committed to providing excellent customer service and timely communication from start to finish. I pride myself in building relationships with my clients so I can find the best loan program to meet your needs. If you are ready to buy a new home, refinance your current home, or maybe build your dream home, I’m ready to use my expertise and knowledge. If you ever have any questions and want to talk with someone who will be open to helping you (without making you feel like you’re talking to a sales person), please contact me anytime. I look forward to helping you reach your home ownership goals!

My experience...

My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase of a new home is a major decision and should be treated as such. I strive to make this decision as easy as possible for each client by being honest and trustworthy along with communicating frequently all while offering them sound and reliable advice.



I believe that Ruoff is a great choice for all of your lending needs because we are a locally owned company that has everything that you need. We offer a very wide variety of lending programs through FHA, VA, USDA, and conventional lending. We also keep everything in house, once you begin the loan process your file will be processed and underwritten by a Ruoff employee, this saves you from added headaches and stress but most importantly saves you time and money. Call me today if I can help you purchase your dream home or refinance your existing loan to save you money!!

Step Ahead

Confirm your home financing options ahead of schedule

Step Ahead

Loans That End in "A"

Whether you are looking to make your first purchase or refinance, you may be able to enjoy the benefits of a FHA, VA, or USDA loan.

Loans That End in "A"

One time Close, New Construction Program

Our One-Time Closing Construction Loan program combines your construction financing and permanent financing.

One time Close, New Construction Program

IHCDA Programs

Whether you’re a first-time homebuyer or a seasoned veteran of the housing market, IHCDA has a mortgage product to meet your needs.

IHCDA Programs

Client Testimonials

Realtor Testimonials

Lisa L.
I couldn't have been more pleased with how the whole process was so smooth and everything came together seamlessly. I am so happy for the homebuyers... this is what our business is about!

Fast Approval

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