My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase of a new home is a major decision and should be treated as such. I strive to make this decision as easy as possible for each client by being honest and trustworthy along with communicating frequently all while offering them sound and reliable advice.
From finding your perfect home to moving in, we've got you covered.
Refinance
Need a lower monthly payment, or want to get cash out? Learn more about
your options.
Sell My Home
Get your house on the market, and look for your next home!
Hear from people like you*
Review 1
5.0
JT was an amazing loan officer and took care of us ! He took the time to explain everything that was in our loan documentation and made sure there were no surprises . We would use JT again in a heartbeat and recommend him to anyone!
Elizabeth Anne M.
STRONGSVILLE, OH, November 14th, 2025 11:20 AM
Review 2
5.0
Around the clock knowledge and customer service! JT went above and beyond to help us!
Jennifer Kay W.
STRONGSVILLE, OH, November 11th, 2025 05:33 PM
Review 3
5.0
JT was greta to work with. i shared my goals with him and he went above and beyond to make them happen!
Nicholas D.
Fishers, IN, November 3rd, 2025 03:58 PM
Review 4
5.0
JT went above and beyond with me, he was extremely knowledgable with the information he was providing me, making this house buying experience flawless. would highly recommend JT to all my friends and family.
Raymond C Y.
Zionsville, IN, November 3rd, 2025 11:08 AM
Review 5
5.0
Easiest house purchase ever.
Christopher B.
Noblesville, IN, October 8th, 2025 01:54 PM
Review 6
5.0
JT and his team made every effort to get us to the price point and make as effortless for us as possible. Great communication on everything.
Richard S.
Anderson, IN, September 17th, 2025 02:56 PM
Review 7
5.0
JT was great to work with! Clear and responsive communication!
David P O.
Indianapolis, IN, September 10th, 2025 11:04 AM
Review 8
5.0
JT stuck with me through credit repair and made the process smooth and easily digestible. My refinance could not have gone better.
Ronald F.
Brownsburg, IN, August 25th, 2025 11:43 AM
Review 9
5.0
JT was amazing throughout the whole process as well as Stacy. They were thorough and helped us the entire way, all the way to the closing table. I will highly recommend Ruoff to friends and family moving forward, specifically mentioning JT by name.
Joshua C.
Indianapolis, IN, August 22nd, 2025 12:45 PM
Review 10
5.0
JT made the process very easy, and he worked hard to make things easy for us even when there were obstacles the in the way.
Lucas Marshall R.
MUNCIE, IN, August 11th, 2025 12:27 PM
Review 11
5.0
Communication and speed super friendly and knowledgeable
Nickolas W R.
Morgantown, IN, August 3rd, 2025 10:47 AM
Review 12
5.0
JT is awesome!
Sharilyn A A.
Fortville, IN, July 23rd, 2025 02:16 PM
Review 13
5.0
JT was very easy to work with. JT also explained the process to us in ways we understan!
*Based on
2024
independent third party customer satisfaction survey data. This is not an offer for extension of credit or a commitment to lend.
All loans must satisfy company underwriting guidelines. Information and interest rate are subject to change at any time and without notice. Equal Housing Lender.
NMLS #141868. Ruoff Mortgage Company, Inc. is an Indiana corporation. For complete licensing information visit:
http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.
**
The average Clear to Close time is dependent on loan type, proper documentation, and other qualifying factors. Loan decision is subject to satisfactory appraisal, title review,
and no change to financial condition. This is not an offer for extension of credit or a commitment to lend. Some restrictions may apply. Ruoff Mortgage NMLS #141868. Equal Housing Lender.
Ruoff Mortgage Company, Inc. d/b/a Ruoff Mortgage is an Indiana corporation. For complete licensing information visit:
http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.
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