I will work hard to help you achieve your homeownership goals.
99.13%Customer Satisfaction Rating
Hi, I'm
Karen!
VP | Branch Manager
I will work hard to help you achieve your homeownership goals.
99.13%Customer Satisfaction Rating
Karen Zank | NMLS: 451592
Let me help
you
get pre-approved today!
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase of a new home is a major decision and should be treated as such. I strive to make this decision as easy as possible for each client by being honest and trustworthy along with communicating frequently all while offering them sound and reliable advice.
From finding your perfect home to moving in, we've got you covered.
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Hear from people like you*
Review 1
5.0
Just amazing to me all the way through the process
Austin P C.
Sturgis, MI, July 23rd, 2025 06:40 PM
Review 2
5.0
Truly, I could not be happier with my experience with Lacy and Karen! They went above and beyond to make sure all my needs were met. They made the 1st time home buying process way less daunting and made me feel comfortable and knowledgeable. I have and will continue to recommend them to people!
Katlynn H.
Angola, IN, July 8th, 2025 08:09 AM
Review 3
5.0
I love the positivity, everyone I worked with to buy my house was amazing!!
Tiffany R L.
Butler, IN, July 6th, 2025 09:39 PM
Review 4
5.0
Communication was great between Karen, lacy, and my realtor!
Sommer S.
Ashley, IN, July 2nd, 2025 10:02 AM
Review 5
5.0
Loan Butler was great to see each step and where we were in the process.
Lacey N M.
ANGOLA, IN, June 27th, 2025 01:49 PM
Review 6
5.0
the way they got me my lists of everything I needed in a timely matter that I could collect and turn it was amazing and made it all seem less. The tentative way they kept in touch on how the mortgage was going set my mind at ease and all the beneficial information that was provided for me on closing on my first home took all the stress away and made it such an enjoyable experience. I can't thank this team enough for all that they did to make this the most easiest experience for me.
Kelsey L P.
Fremont, IN, June 26th, 2025 11:14 AM
Review 7
5.0
Karen was amazing!!!!! She knows her job and does an excellent job at that. She treated me like family from day one until the very end. Very happy i went with her. Her customer service out of this world. Fantastic job!!!!
Carol E.
Garrett, IN, May 25th, 2025 11:23 AM
Review 8
5.0
Karen was extremely responsive and helpful. We were coming off of a bad experience with another mortgage company that put us in a real bind to get clear to close in time. Karen did an excellent job getting us to clear to close on our original timeline! Cannot say enough good things about Karen and Lacy! So very thankful for their assistance!
Cheryl W.
Fort Wayne, IN, May 13th, 2025 11:21 AM
Review 9
5.0
Communication and quickness. Very polite and respectful. Couldn't have picked anyone better. Thank you
Amy J B.
Angola, IN, May 12th, 2025 03:48 PM
Review 10
5.0
Karen is amazing!!
Chelsea R A.
FREMONT, IN, May 8th, 2025 11:02 AM
Review 11
5.0
Outstanding communication, fast closing, and rhe whole process was easy!
Theresa J C.
Fort Wayne, IN, May 2nd, 2025 11:22 AM
Review 12
5.0
Karen is EXTREMELY responsive to all questions throughout the process. She uses the Loan Butler technology and combines her own personal touch to make this an easy and seamless transition. Working hand-in-hand with her, we were able to reach closing quickly and with zero frustration. I challenge anyone to find anyone better than Karen.
Anthony C C.
Fort Wayne, IN, May 2nd, 2025 11:20 AM
Review 13
5.0
Karen was also there when I had questions and made the closing process as simple as can be.
*Based on
2024
independent third party customer satisfaction survey data. This is not an offer for extension of credit or a commitment to lend.
All loans must satisfy company underwriting guidelines. Information and interest rate are subject to change at any time and without notice. Equal Housing Lender.
NMLS #141868. Ruoff Mortgage Company, Inc. is an Indiana corporation. For complete licensing information visit:
http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.
**
The average Clear to Close time is dependent on loan type, proper documentation, and other qualifying factors. Loan decision is subject to satisfactory appraisal, title review,
and no change to financial condition. This is not an offer for extension of credit or a commitment to lend. Some restrictions may apply. Ruoff Mortgage NMLS #141868. Equal Housing Lender.
Ruoff Mortgage Company, Inc. d/b/a Ruoff Mortgage is an Indiana corporation. For complete licensing information visit:
http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.
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for educational purposes only.