My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase of a new home is a major decision and should be treated as such. I strive to make this decision as easy as possible for each client by being honest and trustworthy along with communicating frequently all while offering them sound and reliable advice.
From finding your perfect home to moving in, we've got you covered.
Refinance
Need a lower monthly payment, or want to get cash out? Learn more about
your options.
Sell My Home
Get your house on the market, and look for your next home!
Hear from people like you*
Review 1
5.0
Lavonte was ready to close sooner than the sellers agent who was worried timeframes could not be met, but in turn we were waiting on them. That speaks to his proficiency aside from his personable touch and professionalism.
Thanks
Roger R F.
Prattville, AL, August 25th, 2025 01:20 PM
Review 2
5.0
Lavonte was great to work with! He listened to our needs and helped us focus on the best area for our price range! He was very responsive and was on top of everything!
Matthew S.
Lorain, OH, July 29th, 2025 11:11 AM
Review 3
5.0
All the extra things my loan officer did beyond his scope of the
Roscoe R.
Fort Wayne, IN, August 26th, 2025 11:22 AM
Review 4
5.0
My loan officer, Lavonte, was very hands on and helpful. Any question I had, he answered clearly and quickly. He was always willing to talk through the numbers with me. There were a few ups and downs in my homebuying process, but he was present and supportive every step of the way. He genuinely wanted the best for me and it showed! So thankful to have had this experience with him as my loan officer!
Jasmine D H.
Euclid, OH, August 3rd, 2025 05:15 PM
Review 5
5.0
The comumication was excellent. the team always had words of encouragement, always checked in on my thru the process
William Thomas M.
Woodburn, IN, April 15th, 2025 02:18 PM
Review 6
5.0
Excellent, good , respectful
Caden W.
Auburn, IN, June 27th, 2025 05:33 PM
Review 7
5.0
Extremely fast and thorough!! Kept me informed the entire time. Lavonte, Vanessa and Veronica were fantastic to work with! I highly recommed them!
Susan Marie H.
Spruce Pine, NC, April 20th, 2025 07:05 PM
Review 8
5.0
My loan person she was amazing
Barbara D Y.
Greensboro, NC, March 13th, 2025 10:09 AM
Review 9
5.0
Good comunication especially with Vanessa.🤝
Thomas M L.
Chagrin Falls, OH, December 22nd, 2024 08:32 AM
Review 10
5.0
When I had questions, everyone took the time to explain things in terms that I could understand.
Patti L. A.
Waverly, OH, November 25th, 2024 08:59 AM
Review 11
5.0
Transparency nothing hidden!!!
Lavonte and Emma were a pleasure to do business with.Thanks Again.
Mark C Y.
Bethlehem, PA, August 20th, 2024 12:57 PM
Review 12
5.0
Trust, it starts with that. Lavonte was upfront with me about everything and even went above and beyond to give me other options on how I can purchase more properties, which I plan to do. Again, this is one of the reason why I've stuck with Rouff for my last 3 property purchases.
Armando P.
Memphis, TN, June 2nd, 2024 03:12 PM
Review 13
5.0
Lavonte Robinson and Kalyn Zank were extremely helpful, friendly, and made the whole process so easy. I would definitely recommend them to anyone looking to buy or refinance a home.
*Based on
2024
independent third party customer satisfaction survey data. This is not an offer for extension of credit or a commitment to lend.
All loans must satisfy company underwriting guidelines. Information and interest rate are subject to change at any time and without notice. Equal Housing Lender.
NMLS #141868. Ruoff Mortgage Company, Inc. is an Indiana corporation. For complete licensing information visit:
http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.
**
The average Clear to Close time is dependent on loan type, proper documentation, and other qualifying factors. Loan decision is subject to satisfactory appraisal, title review,
and no change to financial condition. This is not an offer for extension of credit or a commitment to lend. Some restrictions may apply. Ruoff Mortgage NMLS #141868. Equal Housing Lender.
Ruoff Mortgage Company, Inc. d/b/a Ruoff Mortgage is an Indiana corporation. For complete licensing information visit:
http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.
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