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Picture of Luella Hughes
Picture of Luella Hughes

Hi, I'm Luella!

Senior Loan Officer

I will work hard to help you achieve your homeownership goals.

97.40% Customer Satisfaction Rating
Scotsman Guide Top Lenders Award

Hi, I'm Luella!

Senior Loan Officer

I will work hard to help you achieve your homeownership goals.

97.40% Customer Satisfaction Rating
Scotsman Guide Top Lenders Award

Let me help you get pre-approved today!

My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase of a new home is a major decision and should be treated as such. I strive to make this decision as easy as possible for each client by being honest and trustworthy along with communicating frequently all while offering them sound and reliable advice.
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What is your goal?

Buy a Home

From finding your perfect home to moving in, we've got you covered.

Refinance

Need a lower monthly payment, or want to get cash out? Learn more about your options.

Sell My Home

Get your house on the market, and look for your next home!

Hear from people like you*

  • 5.0
    Rating source icon

    Having someone that looks out for you and is kind really helps with the stress that comes along with buying a house.

    Anastasia B C.

    Ashtabula, OH, July 9th, 2024 11:41 AM

  • 5.0
    Rating source icon

    Luella was always quick to respond and was able to help us buy a home when we thought it was virtually impossible! She helped our growing family get into our own space before we welcome our new addition!

    Daniel A G.

    Cleveland, OH, September 13th, 2023 10:56 AM

  • 5.0
    Rating source icon

    Luella was incredible to work with, always willing to answer my questions and explained things very easily for me.

    Denza-Leigh D.

    Garfield Hts, OH, September 9th, 2023 11:02 AM

  • 5.0
    Rating source icon

    It was refreshing to have someone put forth as much effort as Luella did for us. She was always ready to answer any questions we had and kept an open communication. Over all she made the experience as easy as possible.

    Nathaniel S W.

    Ashtabula, OH, August 24th, 2023 12:05 PM

  • 5.0
    Rating source icon

    I had a fantastic experience with Luella, she went above and beyond to help me every step of the way. This is the first time I have bought a home and the process was very unfamiliar to me, Luella was gracious, patient and kind walking me through things step by step and was always available for guidance. I am so grateful for her and can't imagine how I would have navigated this process without her!

    Katherine M S.

    Olmsted Falls, OH, August 22nd, 2023 12:02 PM

  • 5.0
    Rating source icon

    Exceptional friendliness

    Lisa S.

    January 30th, 2023 02:59 AM

  • 5.0
    Rating source icon

    Luella Hughes provided outstanding service, incredibly professional information and always had answers to our questions!

    Jimmy L J.

    Elyria, OH, May 27th, 2023 10:07 PM

  • 5.0
    Rating source icon

    Luella was very helpful and put all my worries at ease!

    Melissa K H.

    Mentor, OH, May 26th, 2023 07:23 PM

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Why should you choose Ruoff?

70

Branches throughout
the US.

98.4%

Customer Satisfaction Score.*

15

Days or less average
clear-to-close.**

40

Years of helping
homeowners like you.

7

Milestones updating you throughout the process.

10

Minutes at the closing
table on average.

*Based on 2023 independent third party customer satisfaction survey data. This is not an offer for extension of credit or a commitment to lend. All loans must satisfy company underwriting guidelines. Information and interest rate are subject to change at any time and without notice. Equal Housing Lender. NMLS #141868. Ruoff Mortgage Company, Inc. is an Indiana corporation. For complete licensing information visit: http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.

** The average Clear to Close time is dependent on loan type, proper documentation, and other qualifying factors. Loan decision is subject to satisfactory appraisal, title review, and no change to financial condition. This is not an offer for extension of credit or a commitment to lend. Some restrictions may apply. Ruoff Mortgage NMLS #141868. Equal Housing Lender. Ruoff Mortgage Company, Inc. d/b/a Ruoff Mortgage is an Indiana corporation. For complete licensing information visit: http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.

Calculate what's best for you

Use our calculator below to find an estimated monthly mortgage payment that works for you. Please remember the dollar amounts displayed are not guaranteed, and what you actually pay may be different. These estimates are for educational purposes only.

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I would love to hear from you!

Call me at 440.669.7538 or message me below!

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