My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase of a new home is a major decision and should be treated as such. I strive to make this decision as easy as possible for each client by being honest and trustworthy along with communicating frequently all while offering them sound and reliable advice.
From finding your perfect home to moving in, we've got you covered.
Refinance
Need a lower monthly payment, or want to get cash out? Learn more about
your options.
Sell My Home
Get your house on the market, and look for your next home!
Hear from people like you*
Review 1
5.0
Happy to write a review with our experience with Rodney. My significant other and I originally had a different mortgage lender and as first time home buyers we were definitely being taken advantage of. Our realtor referred us to Rodney after we explained what was going on and from the start Rodney was so helpful. He got our interest rate down, moved fairly quick on the closing process for us, and would pick up the phone and answer any questions we always had. He was a pleasure to work with and I would not recommend anyone else. He even sent us a cute gift after we closed on our house. Rodney deserves more than 5 stars with how personable he is!
Alexis M.
April 17th, 2024 10:20 AM
Review 2
5.0
Rodney & his team went above & beyond for me. I was a first time home buyer & buying directly from the seller. Both Rodney & Tony answered all of my questions/concerns, they helped me with every step, far more than they were required to. If it wasn't for them, I would've never been able to do this! Thank you so much for everything you did, I will never forget you guys!
Heather M M.
Middleburg Heights, OH, August 29th, 2023 04:20 PM
Review 3
5.0
Rodney and Tony were extremely helpful and patient. Rodney was very knowledgeable. It was to work with Ruoff Mortgage.
Candace S R.
Garfield Heights, OH, November 19th, 2023 11:23 AM
Review 4
5.0
Help me find other organizations to help me with my closing cost
Thank you Ruoff Mortgage for walking me threw this process when I said I am a first time homeowner i mean all of that after Ruoff mortgage made homeshopping not stressful at all.
Twonda D T.
Lorain, OH, November 1st, 2025 11:26 PM
Review 5
5.0
Rodney was fantastic to work with! He is extremely knowledgeable, patient, and experienced, making the entire loan process smooth and stress-free. He took the time to explain everything clearly and answered all our questions with professionalism and care. We truly appreciated his expertise and dedication. Highly recommend Rodney to anyone looking for a reliable loan officer!
Shelton S.
Northfield, OH, October 21st, 2025 09:18 PM
Review 6
5.0
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Nanette D.
North Ridgeville, OH, October 21st, 2025 02:47 PM
Review 7
5.0
Everything was great
Jason D P.
Lorain, OH, October 31st, 2025 12:44 PM
Review 8
5.0
One of the first things I was asked was how much I was comfortable spending per month which I really appreciate. No one tried to convince me to spend more or anything. I didn't feel like it was all about my money but about me as a person.
Mary E R.
Parma, OH, October 28th, 2025 12:39 PM
Review 9
5.0
Rodney and Ryan were both wonderful to deal wirh with and made the process very easy . they took time to explain things to Me. This was my first home purchase and the overall experience given by the Ruoff team was top notch. Having knowledgable people ready to assist with anything and everything was a true blessing. Can't thank them enough for making this a smooth And easy process . would 100% recommend them to anyone interested in buying a home.
Matthew D J.
Parma, OH, October 24th, 2025 11:29 AM
Review 10
5.0
I want to express my sincere appreciation for the outstanding service I received from Rodney Reynolds during my loan process. Rodney was exceptionally attentive, taking the time to thoroughly explain the loan and options available to me. He clearly laid out the benefits and considerations of choosing a cash-out refinance versus a no-cash refinance, helping me make an informed decision that best suited my financial goals.
Rodneyβs professionalism and dedication made the entire experience smooth and reassuring. He consistently demonstrated trustworthiness, and I felt confident every step of the way. His commitment to customer satisfaction was evident, and I truly felt valued throughout the process.
Thank you, Rodney, for your excellent service and support!
Schelsey M P.
Bedford, OH, October 14th, 2025 11:37 AM
Review 11
5.0
Everything
Othelia H.
Seven Hills, OH, September 13th, 2025 03:23 PM
Review 12
5.0
Rodney was very knowledgeable and easy to work with and was able to really help me through the process
Vincent A.
Elyria, OH, September 12th, 2025 05:17 PM
Review 13
5.0
Communication was key and they kept in contact 7 days a week
Justin C D.
LORAIN, OH, September 10th, 2025 01:32 PM
Review 14
5.0
We were really pleased with the professionalism and the smooth process that we experienced with Rodney and his team, they were prompt and diligent about making sure that we were cleared to close as scheduled, Rodney and Ryan were one of the best that we have worked with in this business!! Amazing job we are different pleased with their services!!
Dovonna S.
GARFIELD HEIGHTS, OH, August 31st, 2025 03:15 PM
Review 15
5.0
Continued excellent service.
Holly E. A.
North Ridgeville, OH, August 28th, 2025 11:03 AM
Review 16
5.0
Rodney and Ryan, as well as the whole team continuously made us feel at ease, educated and informed along the way. It was a truly great experience in homebuying. Highly recommend and thankful for their help and partnership with our realtor.
*Based on
2024
independent third party customer satisfaction survey data. This is not an offer for extension of credit or a commitment to lend.
All loans must satisfy company underwriting guidelines. Information and interest rate are subject to change at any time and without notice. Equal Housing Lender.
NMLS #141868. Ruoff Mortgage Company, Inc. is an Indiana corporation. For complete licensing information visit:
http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.
**
The average Clear to Close time is dependent on loan type, proper documentation, and other qualifying factors. Loan decision is subject to satisfactory appraisal, title review,
and no change to financial condition. This is not an offer for extension of credit or a commitment to lend. Some restrictions may apply. Ruoff Mortgage NMLS #141868. Equal Housing Lender.
Ruoff Mortgage Company, Inc. d/b/a Ruoff Mortgage is an Indiana corporation. For complete licensing information visit:
http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.
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