Sheila is absolutely amazing! She has been available, supportive, knowledgeable, and professional. Despite moving to a totally different county than where Sheila works, I wouldn't go anyplace else and Sheila made everything go smoothly despite the Lafayette to Bloomington (IN) difference. Sheila is a gem and someone I truly can't say enough good things about.

Communication was excellent. My officer was available at off-hours for questions, and always had the answers I needed when I had a question.

Everything was well communicated and done efficiently. Sheila was great and always quick to respond to any questions we had.

Everything was great and Sheila went above and beyond for us during our 10 month journey to finding the perfect house and remained attentive patient with us. We would recommend her and the Ruoff team to anyone!

Sheila was great, very helpful and friendly. She made the whole refinancing process smooth.

Everything from start to finish. It was the best and quickest loan process I've ever experienced. Sheila was excellent at responding back and always called to update the status or if something additional was needed. The loan process was fast and efficient, and no crazy demands for documents that has nothing to do with the loan.

Great communication throughout process (never a time when I couldn't reach her directly) and very knowledgeable. Very friendly and made us feel comfortable throughout and provided regular updates as things progressed. Highly recommend her to anyone looking to buy a home!

Shelia was great to work with. She answered all of my questions that I had for the process within minutes never had to wait. A lot of people could learn a lot about customer service from Shelia. I will make sure to use Ruoff for any future home purchases.

Sheila was pleasant and professional. She provided a stress-free experience during an otherwise stressful time.

Sheila had excellent communication and was prompt on everything that needed to be done. She worked around the clock to ensure we would close on time. She always had answers to our questions( being a first time home buyer we had many)!

Sheila was very knowledgeable and knee exactly what was needed and had me at ease the minute i walked in the door.

Sheila Welsh did such a good job of taking care of me through out this process. Her performance was outstanding. Such a joy working with her.