I will work hard to help you achieve your homeownership goals.
97.20%Customer Satisfaction Rating
Hi, I'm
Stephanie!
Senior Loan Officer
I will work hard to help you achieve your homeownership goals.
97.20%Customer Satisfaction Rating
Stephanie Moncayo | NMLS: 2223577
Let me help
you
get pre-approved today!
Hey there! I’m Stephanie Moncayo —a proud mortgage professional, dedicated family person, and someone who knows just how important home really is. As a wife, mom, and homeowner myself, I understand that buying or refinancing a home isn’t just a financial decision—it’s a personal one. That’s why I approach every client like family: with honesty, patience, and a deep commitment to finding the best solution for your unique goals. Whether you're buying your first home, upgrading for your growing family, refinancing to save, or expanding your investment portfolio, I’m here to make the process as smooth and stress-free as possible. I offer a wide range of loan programs—from down payment assistance to investor-friendly financing—and I’ll be your guide every step of the way. When I’m not helping clients reach their homeownership dreams, you’ll find me spending time with my husband and 3 kids, working out or binge watching different series and documentaries while having a good cup of coffee. Let’s connect—I’d love to learn about your goals and help you turn them into reality.
From finding your perfect home to moving in, we've got you covered.
Refinance
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Sell My Home
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Hear from people like you*
Review 1
4.87
My son told me about his experience with Stephanie and I thought there's no way anybody could get that good! Well, I was wrong! Stephanie's level of customer service, knowledge, positivity, personal interest was other worldly! She is an absolute gem! Did I mention prompt? She kept us in the loop the whole time!
So, again, my son was spot on, Stephanie is amazing!
George M R.
South Bend, IN, August 19th, 2025 12:22 PM
Review 2
5.0
Stephanie was really kind and encouraging through the whole process!
Zippora M.
Three Rivers, MI, September 29th, 2025 11:02 AM
Review 3
5.0
Stephanie did an amazing job answering all of my questions and made my first time buying a home a great experience.
Yadira A.
South Bend, IN, September 23rd, 2025 11:19 AM
Review 4
5.0
Hi Stephanie,
We are writing to express our sincere appreciation for your outstanding support in helping purchase our first home.
Your dedication, expertise, and commitment were evident throughout the entire process. You went above and beyond, taking the time to understand our needs and preferences, which made the experience personalized and stress-free. We are incredibly grateful for your guidance.
Sincerely,
Shane & Mikha Packer
Mikha P.
South Bend, IN, August 29th, 2025 01:51 PM
Review 5
5.0
Stephanie was AMAZING from start to finish! Every question was answered thoroughly and almost as soon as I asked. Updates were provided throughout the process online via call or text. The BEST customer service I have ever received!!! She is awesome and will be highly recommended!
LaKeisha Renee H.
South Bend, IN, August 24th, 2025 11:37 AM
Review 6
5.0
Super happy with the treatment the kindness they helped me a lot in the process of the
Michael S.
South Bend, IN, August 8th, 2025 03:14 PM
Review 7
5.0
Stephanie was very professional and knowledgeable! she was very quick to solve any issue we ran into and I would recommend her to anyone! Very great experience!
Tifani R.
South Bend, IN, August 4th, 2025 11:09 AM
Review 8
5.0
From start to finish, Stephanie made sure i understood what all was going on and what to expect through the entire process. She was very informative about every document sent my way, and what to do. she answered every question I asked quick and efficiently, and was really easy to work with all around!
Tamaine A. D.
South Bend, IN, August 3rd, 2025 03:05 PM
Review 9
5.0
Patients, understanding and clear communication
Kaleena J O.
SOUTH BEND, IN, July 17th, 2025 11:30 AM
Review 10
5.0
Stephanie was amazing to work with! She was informative, caring, and always reassuring. She made the whole process smooth and stress-free. I couldn’t have asked for a better loan officer.
Samuel W. F.
Fort Wayne, IN, June 30th, 2025 10:55 AM
Review 11
5.0
Clear communication.
Susana L.
South Bend, IN, June 29th, 2025 05:24 PM
Review 12
5.0
Everything was easy to handle with little to no
Pablo F.
South Bend, IN, June 15th, 2025 03:04 PM
Review 13
5.0
Stephanie was always very diligent and was a great guide! She gave great recommendations and made my process as a first time homeowner very smooth. I'm very very thankful :)
Diana B.
PLYMOUTH, IN, June 10th, 2025 11:10 AM
Review 14
5.0
Stephanie went to work for us even before our credit rating refelcted our readiness to find a home. She gave us excellent advice on how to raise our rating and checked in frequently to make sure we were following the steps she showed us. Our credit is healthier and we have our own home now which would have been a difficult task were it not for her help. I will recommend Ruoff to anyone looking for a home, and if I'm ever in the market in the future I'll be coming right back.
*Based on
2024
independent third party customer satisfaction survey data. This is not an offer for extension of credit or a commitment to lend.
All loans must satisfy company underwriting guidelines. Information and interest rate are subject to change at any time and without notice. Equal Housing Lender.
NMLS #141868. Ruoff Mortgage Company, Inc. is an Indiana corporation. For complete licensing information visit:
http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.
**
The average Clear to Close time is dependent on loan type, proper documentation, and other qualifying factors. Loan decision is subject to satisfactory appraisal, title review,
and no change to financial condition. This is not an offer for extension of credit or a commitment to lend. Some restrictions may apply. Ruoff Mortgage NMLS #141868. Equal Housing Lender.
Ruoff Mortgage Company, Inc. d/b/a Ruoff Mortgage is an Indiana corporation. For complete licensing information visit:
http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.
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