I will work hard to help you achieve your homeownership goals.
97.20%Customer Satisfaction Rating
Hi, I'm
Stephanie!
Senior Loan Officer
I will work hard to help you achieve your homeownership goals.
97.20%Customer Satisfaction Rating
Stephanie Moncayo | NMLS: 2223577
Let me help
you
get pre-approved today!
Hey there! I’m Stephanie Moncayo —a proud mortgage professional, dedicated family person, and someone who knows just how important home really is. As a wife, mom, and homeowner myself, I understand that buying or refinancing a home isn’t just a financial decision—it’s a personal one. That’s why I approach every client like family: with honesty, patience, and a deep commitment to finding the best solution for your unique goals. Whether you're buying your first home, upgrading for your growing family, refinancing to save, or expanding your investment portfolio, I’m here to make the process as smooth and stress-free as possible. I offer a wide range of loan programs—from down payment assistance to investor-friendly financing—and I’ll be your guide every step of the way. When I’m not helping clients reach their homeownership dreams, you’ll find me spending time with my husband and 3 kids, working out or binge watching different series and documentaries while having a good cup of coffee. Let’s connect—I’d love to learn about your goals and help you turn them into reality.
From finding your perfect home to moving in, we've got you covered.
Refinance
Need a lower monthly payment, or want to get cash out? Learn more about
your options.
Sell My Home
Get your house on the market, and look for your next home!
Hear from people like you*
Review 1
4.87
My son told me about his experience with Stephanie and I thought there's no way anybody could get that good! Well, I was wrong! Stephanie's level of customer service, knowledge, positivity, personal interest was other worldly! She is an absolute gem! Did I mention prompt? She kept us in the loop the whole time!
So, again, my son was spot on, Stephanie is amazing!
George M R.
South Bend, IN, August 19th, 2025 12:22 PM
Review 2
5.0
Explained the process throughoughly and answered every question, in detail, every single time. My loan officer was very helpful, detailistic, informative, and patient.
Karen P.
South Bend, IN, October 15th, 2025 11:09 AM
Review 3
5.0
Stephanie was very helpful and friendly! She great at her job!
Cassandra L M.
Niles, MI, October 24th, 2025 01:06 PM
Review 4
5.0
Stephanie was awesom, this was our second home purchase and it went so smoothly. Stephanie is great at responding back normally within minutes unless she is busy of course. overall a great loan officer and we will definitely use her again. She is very informative and makes sure you understand everything and are aware of all possibilities.
Adriana C.
South Bend, IN, October 10th, 2025 08:48 AM
Review 5
5.0
Stephanie made the process of purchasing our home very pleasant .
Yolanda G.
Granger, IN, October 10th, 2025 12:33 PM
Review 6
5.0
All of the above. All my ratings are accurate. Stephanie even gave me a $2k discount on something that really helped. It was some kind of grant that Ruoff had gotten to help homeowners. She was very knowledge and transparent. I'd recommend Stephanie to anyone not wanting to worry about the loan process.
Lisa A L.
South Bend, IN, October 6th, 2025 05:39 PM
Review 7
5.0
Got approved & moved into my home in just about 3-4 weeks! Works fast & communicated well!
Leslie D M.
Elkhart, IN, October 6th, 2025 06:47 PM
Review 8
5.0
Stephanie did an amazing job answering all of my questions and made my first time buying a home a great experience.
Yadira A.
South Bend, IN, September 23rd, 2025 11:19 AM
Review 9
5.0
the entire experience was amazing the team was there to answer any questions at any time. They made this entire process so easy took the stress right out of it . thank you to the entire team for making our dreams come true so easily and being there when we needed you guys for advice and helping us through every step of the way .
Deron D H.
Kendallville, IN, October 2nd, 2025 11:11 AM
Review 10
5.0
Everthing was smooth. Stephanie was an amazing person to work with .
Selene M.
South Bend, IN, October 1st, 2025 09:56 PM
Review 11
5.0
Stephanie was really kind and encouraging through the whole process!
Zippora M.
Three Rivers, MI, September 29th, 2025 11:02 AM
Review 12
5.0
Hi Stephanie,
We are writing to express our sincere appreciation for your outstanding support in helping purchase our first home.
Your dedication, expertise, and commitment were evident throughout the entire process. You went above and beyond, taking the time to understand our needs and preferences, which made the experience personalized and stress-free. We are incredibly grateful for your guidance.
Sincerely,
Shane & Mikha Packer
Mikha P.
South Bend, IN, August 29th, 2025 01:51 PM
Review 13
5.0
Stephanie was AMAZING from start to finish! Every question was answered thoroughly and almost as soon as I asked. Updates were provided throughout the process online via call or text. The BEST customer service I have ever received!!! She is awesome and will be highly recommended!
LaKeisha Renee H.
South Bend, IN, August 24th, 2025 11:37 AM
Review 14
5.0
Super happy with the treatment the kindness they helped me a lot in the process of the
*Based on
2024
independent third party customer satisfaction survey data. This is not an offer for extension of credit or a commitment to lend.
All loans must satisfy company underwriting guidelines. Information and interest rate are subject to change at any time and without notice. Equal Housing Lender.
NMLS #141868. Ruoff Mortgage Company, Inc. is an Indiana corporation. For complete licensing information visit:
http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.
**
The average Clear to Close time is dependent on loan type, proper documentation, and other qualifying factors. Loan decision is subject to satisfactory appraisal, title review,
and no change to financial condition. This is not an offer for extension of credit or a commitment to lend. Some restrictions may apply. Ruoff Mortgage NMLS #141868. Equal Housing Lender.
Ruoff Mortgage Company, Inc. d/b/a Ruoff Mortgage is an Indiana corporation. For complete licensing information visit:
http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.
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