I will work hard to help you achieve your homeownership goals.
100.00%Customer Satisfaction Rating
Hi, I'm
Felix!
Senior Loan Officer
I will work hard to help you achieve your homeownership goals.
100.00%Customer Satisfaction Rating
Felix Velez | NMLS: 297070 | OH: MLO.032754.001
Let me help
you
get pre-approved today!
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase of a new home is a major decision and should be treated as such. I strive to make this decision as easy as possible for each client by being honest and trustworthy along with communicating frequently all while offering them sound and reliable advice.
From finding your perfect home to moving in, we've got you covered.
Refinance
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Hear from people like you*
Review 1
5.0
Felix was more than excellent. He guided me through the whole process with knowledge, professionalism and patience. He was always available to all the crazy question and ignorance that I had, no matter the time or day. I tought it was impossible to buy a house, but he made my dream come true. He made this journey pleasant and easy. He did more and beyond to make this process smooth. Thank you so much to Felix, He deserves a race. I recommend you all of you 100%!!
Thanks you so much!!
Reyna N T.
Newburgh Heights, OH, November 18th, 2025 11:16 AM
Review 2
5.0
Felix was excellent throughout, from the initial call to close, Felix treated us with respect and dignity - would recommend him to anyone and everyone. Thanks again for getting us into our home !
Jacob S M.
Painesville, OH, November 15th, 2025 08:33 AM
Review 3
5.0
My loan officer took care of all my needs
Joseph M B.
Coshocton, OH, October 24th, 2025 12:52 PM
Review 4
5.0
Felix Velez
Juan C E.
Cleveland, OH, July 2nd, 2025 02:34 PM
Review 5
5.0
It was very open to answering every question I had.
Nathan M H.
ATWATER, OH, June 2nd, 2025 02:03 PM
Review 6
5.0
Friendly, good communication & always available to answer my questions. Thank you 😊
Charmaine Y L.
Garfield Heights, OH, May 3rd, 2025 05:25 PM
Review 7
5.0
The loan officer was excellent.
Walter L W.
ASHTABULA, OH, August 1st, 2024 05:54 PM
Review 8
5.0
The process was done very quickly and very quietly, without the need to keep providing a lot of documents, exceeding our expectations.
Bianca G P.
Lyndhurst, OH, April 11th, 2025 11:10 AM
Review 9
5.0
Words cannot express how grateful and thankful to have felix by our side to close out on our house very quick and easy! He really do make dreams come true . A true family friend that'll do right and be there for everyone. Truly a blessing
Maria S D.
Lorain, OH, April 9th, 2025 05:28 AM
Review 10
5.0
Felix was amazing. Timely , informative, professional and compassionate.
Larrise R W.
Cleveland Heights, OH, March 28th, 2025 01:25 PM
Review 11
5.0
Communication was 10/10. Felix can be reached on the weekends and he is always ready to listen and explain everything step by step. We felt at ease knowing everything every step of the way. All the data he provided was correct and if there was any issues, he was one call away to fix it. We bought our first home with his help and we cannot recommend him and their company enough.
Charisse Fhey A P.
Lyndhurst, OH, March 15th, 2025 11:28 AM
Review 12
5.0
Felix was absolutely fantastic from start to finish. They were incredibly knowledgeable, confident, and always took the time to guide us through every step of the mortgage process. His friendly and approachable nature made everything feel seamless, and we truly appreciated their dedication. We couldn't have asked for a better experience as first-time homebuyers!
Robert Carlo P.
Lyndhurst, OH, March 14th, 2025 11:07 AM
Review 13
5.0
Communication was amazing made the process super easy . Everything went according to plan
*Based on
2024
independent third party customer satisfaction survey data. This is not an offer for extension of credit or a commitment to lend.
All loans must satisfy company underwriting guidelines. Information and interest rate are subject to change at any time and without notice. Equal Housing Lender.
NMLS #141868. Ruoff Mortgage Company, Inc. is an Indiana corporation. For complete licensing information visit:
http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.
**
The average Clear to Close time is dependent on loan type, proper documentation, and other qualifying factors. Loan decision is subject to satisfactory appraisal, title review,
and no change to financial condition. This is not an offer for extension of credit or a commitment to lend. Some restrictions may apply. Ruoff Mortgage NMLS #141868. Equal Housing Lender.
Ruoff Mortgage Company, Inc. d/b/a Ruoff Mortgage is an Indiana corporation. For complete licensing information visit:
http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.
Calculate what's best for
you
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