My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase of a new home is a major decision and should be treated as such. I strive to make this decision as easy as possible for each client by being honest and trustworthy along with communicating frequently all while offering them sound and reliable advice.
From finding your perfect home to moving in, we've got you covered.
Refinance
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Sell My Home
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Hear from people like you*
Review 1
5.0
Shannon was very attentive to the needs we had going in to our search for a new home. She worked with us on a consistent basis to find the best interest rate available to us and gave great advice on things to look out for and what we could to do to improve the process.
John Richard B.
Dayton, OH, October 6th, 2025 03:17 PM
Review 2
5.0
Extremely helpful in navigating the process of refinancing and it was a no stress in making updates in the app.
Robert F K.
Cincinnati, OH, October 1st, 2025 08:44 PM
Review 3
5.0
Shannon and her team were knowledgeable and pleasant to work with. Everything was handled in a timely manner. Questions were answered promptly.
Highly Recommend!
Kristina A K.
Cincinnati, OH, September 26th, 2025 12:42 PM
Review 4
5.0
Shannon was great and very quick to respond to any corrrespondence, so I'd highly recommend her to any of my friends or family who are purchasing or refinancing a home.
Brian S.
Cincinnati, OH, September 25th, 2025 03:07 PM
Review 5
5.0
Shannon and Aubrey are experts at what they do. I love that they communicated well and were always accessible. Would recommend them to everyone!
Waleed J.
Cincinnati, OH, September 19th, 2025 11:06 AM
Review 6
5.0
Shannon kept on top of things and made sure I was well informed
Cathleen M B.
Milford, OH, September 17th, 2025 11:31 AM
Review 7
5.0
Kindness, understanding, empathy, timeliness, encouragement, and never giving up on me!!
Garon Jesse F.
Lewisburg, OH, September 9th, 2025 06:16 PM
Review 8
5.0
She was always quick to respond to questions, concerns, extremely helpful and supportive throughout the process!!
Vikki H.
Dayton, OH, August 7th, 2025 11:08 AM
Review 9
5.0
Shannon was great! She was very knowledgeable and patient with my questions. She responded quickly and always made sure we knew what was going on. Shannon and Aubrey took great care of us!
Michelle M W.
Dayton, OH, July 22nd, 2025 05:32 PM
Review 10
5.0
Shannon was great! Wonderful and timely communication. We got answers to questions quickly and our realtor was out of town at closing so she stepped in and was there to make sure everything went well!
Kenneth P.
Dayton, OH, July 21st, 2025 11:29 AM
Review 11
5.0
Very knowledgeable, helped us find the best deal and credits
Isaac Alan H.
Springboro, OH, July 16th, 2025 09:26 AM
Review 12
5.0
Shannon was Amazing through the entire process, we will definitely recommend her to family and friends.
Joel G.
New Paris, OH, June 3rd, 2025 11:39 AM
Review 13
5.0
Shannon is the very best. We have used her more times than i would like to admit and she is always incredible to work with. She is thorough, quick to respond to questions and always keeps us well informed on where we are at in the process. We sing our praises about Shannon to everyone we can!
*Based on
2024
independent third party customer satisfaction survey data. This is not an offer for extension of credit or a commitment to lend.
All loans must satisfy company underwriting guidelines. Information and interest rate are subject to change at any time and without notice. Equal Housing Lender.
NMLS #141868. Ruoff Mortgage Company, Inc. is an Indiana corporation. For complete licensing information visit:
http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.
**
The average Clear to Close time is dependent on loan type, proper documentation, and other qualifying factors. Loan decision is subject to satisfactory appraisal, title review,
and no change to financial condition. This is not an offer for extension of credit or a commitment to lend. Some restrictions may apply. Ruoff Mortgage NMLS #141868. Equal Housing Lender.
Ruoff Mortgage Company, Inc. d/b/a Ruoff Mortgage is an Indiana corporation. For complete licensing information visit:
http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.
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