Dirk and his team worked very hard to keep us moving throughout the whole process. We were refinancing our current home, and also purchasing a new vacation condo...his team worked hard to ensure that the two loans would move through the process quickly, easily, and seamlessly - and kept us informed along the whole process - so that we could close as soon as possible. We always knew the next step in the process and knew what to expect along the way. Kudos to Dirk and his crew!

We are not tech savvy but the process was easy for us. Dirk and his team gave us excellent guidance and kept us informed.

We had a great experience. Dirk, Faith, and the title company were awesome!

It was a pleasure to work with Dirk because of his great attitude.

Dirk was very responsive to our questions, even after hours. At the time of closing, our family had been affected by covid so they were able to make arrangements to do the closing from our vehicle. We definitely would recommend Ruoff, and Dirk, to our friends and family.

We’ve worked with Dirk Webster now through multiple mortgages and he is a wonderful face to your company. I feel like this process is so easy. I know there is a lot of work that I never see with Dirk, Faith, and anyone else working on the loan, but they keep the customer experience incredibly smooth and easy. I don’t know how different roles are set up at Ruoff, but I can guarantee Dirk is out-performing his.

I was surprised at how quick the whole process was from start to finish. Dirk communicated with me instantly even on a holiday weekend!! His assistant Kayla was also very prompt in returning any of my emails! I would definitely recommend them to all my family and friends!

Communication was outstanding!! Dirk was very knowledgeable and kept us informed along the way. Very fast from beginning to the end of the process!!

Dirk went into his office on a Saturday night to get the information needed to answer my question. it was not an emergency, but I really appreciated the quick response. most people would have just waited till Monday.

Customer service from Dirk is the main reason I went with Ruoff. He did a fantastic job and answered every question that I had. He always responded very quickly to my texts, calls, or emails. I have no suggestions for improvement. It couldn’t have been easier.

Everything was taken care of in a timely and professional manner. He was able to answer any of our questions and kept the stress out of the whole process.