Adam and his team including Melissa Montes took time to make sure I understood the process with Loan Butler and the process at Ruoff. Adam and Melissa were so responsive and always there if I had a question. I don’t have any areas of improvement to recommend and I highly recommend Ruoff to everyone because you make the process so easy.

Just the attitude and urgency of the team, from Adam and Jon to both Mel’s. They were all on top of things through the whole process.

I appreciated that Adam was able to remember specific details about my mortgage process, and was as helpful as I needed him to be.

Adam was very kind in the explaining process of everything. This was all so new to me and I didn’t know what anything meant. He was very clear and understanding.

Everything was easily done online and we were informed every step of the way.

The communication thru the emails and Butler portal made reviewing documents and signing stress-free. When I had questions they were answered quickly and thoroughly.

We had to move quickly on finding a new lender that could process a pre-approval as well as handling our loan. Adam and the Ruoff team went above and beyond in getting everything taken care of from starting the application to even after the closing.

I really liked how available Adam made himself to us. It was very helpful because I'm a nurse and my work schedule varies all the time so it was nice he was available during non-business hours.

I really like the team at Ruoff, I thought the customer service provided was above and beyond. Thank you Melissa Mercer and Adam.

everything went really well pertaining to the Ruoff team! they did everything they said they would and more :)

Everything went as Adam explained it would, and I couldn't have imagined anything going differently.

Ya'll know how to get things done and in a reasonable manner too.