I will work hard to help you achieve your homeownership goals.
99.01%Customer Satisfaction Rating
Hi, I'm
Jan!
Senior Loan Officer
I will work hard to help you achieve your homeownership goals.
99.01%Customer Satisfaction Rating
Let me help
you
get pre-approved today!
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase of a new home is a major decision and should be treated as such. I strive to make this decision as easy as possible for each client by being honest and trustworthy along with communicating frequently all while offering them sound and reliable advice.
From finding your perfect home to moving in, we've got you covered.
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Hear from people like you*
Jan did everything she could to help us get approved in the home buying process. Our case was one of the more complicated ones shes probably handled and it felt like there were more curveballs than anyone saw coming. She was incredibly happy for us when we finally got approval immediately calling us and I could tell it was true un-fabricated joy! Overall she did an amazing Job.
Trevor W,
happy
client
Jan was always checking in and made me comfortable enough to ask questions when I was confused. During closing she made sure to interrupt and explain things further if she felt it was necessary.
Alexis M G,
happy
client
Jan was always reaching out with a phone call or text and was available any time I felt the need to reach out and ask for a clarification on something. I couldn't have asked for a better loan officer with which to work.
Jacob B,
happy
client
Great communication, very clear process from start to finish. The Loan Butler made it easy to track the progress of my loan and made completing the signing portion(s) much easier.
Kyle T M,
happy
client
Jan did a great job! Communication was excellent, and she always explained anything I didn't understand. She was great to work with, very friendly, extremely knowledgeable, detail-oriented, and patient! She even came to my closing to support me and give me useful tips. I would absolutely 100% recommend her! Thank you Jan!
Nichole K S,
happy
client
Jan was so nice and communicated everything so well. I had no idea what I was doing in the process, but Jan was so nice and explained everything so clearly. There were no surprises and everything went so smooth!
Emily J,
happy
client
Shes the best person to work with, she over exceeded all my expectations. Shes an awesome individual .
Luis A D,
happy
client
Buying a home is not only an exciting experience, but a big step towards the future. Working with Jan was nothing but smooth sailing! Any questions or concerns were answered efficiently and explained in great detail. I am confident that going with not only Jan as my agent, but going with Ruoff as a company as a whole was the best decision I could have made!
Eric S,
happy
client
It was amazing how organized and quickly my loan process was. I've purchased several home in my life and this was by far the easiest process I've ever had.
Marcy K,
happy
client
Jan was awesome to work with. She helped get us to closing and without her efforts our dream home would have slipped away. She did great and was easy and understanding of our needs. Great job!
Michael C K,
happy
client
Weve worked with Jan on several closings and each time she is wonderful. If issues do arise, she brings solutions, not problems, which takes the stress off our shoulders. This is why we trust her and continue to use/refer her! Jan is the best!!
Samantha J G,
happy
client
Jan was extremely attentive. I know she works with multiple clients at once but I never felt like I had to wait in line to get answers. I felt like a VIP the whole experience!
*Based on 2023 independent third party customer satisfaction survey data. This is not an offer for extension of credit or a commitment to lend.
All loans must satisfy company underwriting guidelines. Information and interest rate are subject to change at any time and without notice. Equal Housing Lender.
NMLS #141868. Ruoff Mortgage Company, Inc. is an Indiana corporation. For complete licensing information visit:
http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.
**
The average Clear to Close time is dependent on loan type, proper documentation, and other qualifying factors. Loan decision is subject to satisfactory appraisal, title review,
and no change to financial condition. This is not an offer for extension of credit or a commitment to lend. Some restrictions may apply. Ruoff Mortgage NMLS #141868. Equal Housing Lender.
Ruoff Mortgage Company, Inc. d/b/a Ruoff Mortgage is an Indiana corporation. For complete licensing information visit:
http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.
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