The communication was easily the best part of working with Ruoff Mortgage. Last time I purchased a home, it was basically pulling teeth to get my mortgage agent to respond to a text or call. Julie was SO on top of things. I work late nights and she would often answer my emails long past her work hours. She answered all questions I had and explained things I didn't understand. She was awesome to work with!

Julie was amazing! I had called a few other realtors before contacting her and none of the others had time to return calls or emails. Julie answer my call personally and did a wonderful job for us!

Everyone answered every question I had with a quick response. They also made me feel comfortable with every step. Excellent customer service.

Julie is super knowledgeable when it comes to the process. We were just refinancing, but this makes the third time we have used her for our mortgage. I always recommend Ruoff and Julie specifically when asked about home financing. The Loan Butler makes everything super easy as well.

Julie did a fabulous job communicating with us the entire way. She answered our questions quickly and thoroughly and always had a fantastic attitude. It was a lot of fun to go through the process with her.

Julie was just amazing from the start. I felt like she wanted this for me as much as I did and worked hard to that end. She made me feel comfortable about the process- even though it’s scary!- and I knew I could ask any questions I needed and not feel like I was bugging her. I’m so glad my realtor recommended her, and I will always be grateful for her help. She’s the best!

Julie and Ashley were clear and prompt to provide communication and actions.

There was easy communication through email and layout what I needed and when I needed. It was helpful.

Julie and Ashley were absolutely amazing to work with! They were quick to respond to any/all of my questions and concerns at any time. There was never any confusion or frustration with them.

Everyone on our loan was quick and efficient as well as readily available when I needed to call with questions. Julie and Ashley were both friendly and attentive.

This has been the very best mortgage experience we've ever had, thanks to Julie and Ashley! This was our first experience with Ruoff, though we've purchased six homes now, as well as a number of refi's, and this was the friendliest, most worry free and user-friendly experience of them all!

Julie Carroll has gone above and beyond to help us finance our dream house. She has been very persistent to guide us for almost one year to build our credit so that we could purchase this home. Ruoff Mortgage staffs are all very prompt to response and very professional. Loan Buttler and e-documents are very easy to use and convenient for us throughout this process.