Extremely fast closing, very organized, very informative, and honest! Loved the e- signature option & anytime availability of my loan officer. There was not one paper I didn't understand at closing due to my loan officer going through it page by page with us before hand. As we were signing she was checking all paperwork was correct for another feeling of comfort for us. Great company to work with and highly recommend them!

Kim was always extremely precise and clear when explaining the details of my mortgage options. Perhaps, the most impressive aspect of my experience with Ruoff was the timely feedback I received from Kim while corresponding throughout the process.

Communication was excellent, it knocked my socks off. Kim was beyond knowledgeable of every aspect of our mortgage and purchase as a whole. She is a go-getter, determined and works her tail off for her clients. I'm so pleased I've already recommended her assistance in refinancing to family member.Wwe are beyond grateful for everything.

Kim worked with us after hours and on the weekend. She gave us great customer service and you just don't see that very often these days! She went above and beyond. I would definitely send anyone looking to purchase a new home to Kim Arnos!

Kim went the extra mile to make sure everything was done the right way could not have asked for a better experience

We appreciated the way Kim was proactive in taking care of every detail for us and looked out for our interests every step of the way. Because we haven't purchased a home in over 40 years, it was an experience we were unfamiliar with, and she saw us through uncharted territory.

Kim Arnos is the best loan officer and would recommend her to family and friends for sure. She made the whole home buying process a quick and easy process. She given came to our home after we closed on our home to make a personal notice. We love working with Kim.

Kim was very professional and pleasant to work with. There were many hurdles in getting our loan application through and Kim explained all of the issues and worked with us to resolve them. Thank you, Kim!

Kim always kept me updated with where I was in the loan process and took the time to explain things to me to ensure I was comfortable

Kim did a great job! We were creating this contract over 500 miles apart, and every phone call, email, or text was responded to quickly, which made us more at ease.

Kim and staff made us feel supported with genuine concern and really wanting to give us the best experience possible. Kim answered every question ( and there were a lot) even if it took getting back to us with the answer. The expertise and efficiency were impressive and soooo refreshing. We felt safe in doing business with Ruoff.

Every issue that popped up was resolved and taken care of in a quick manner. It seemed very smooth to me as the customer, but I know there was a lot of work behind the scenes. Greatly appreciated!!!