Lori offered outstanding service, she made sure I knew she was always available for any questions and made the application process so easy for me. I applied to several mortgage companies, but it was because of Lori that I chose Ruoff. Because of how easy she made it and I knew she would be available if I had any questions. Also- the fact that I had the option to do everything online was incredibly helpful, with my insane work schedule finding time to make it to an office or sit on the phone is nearly impossible.

The communication and timeliness from Lori were outstanding. I cannot rave enough about her responsiveness! As a first time home buyer, Lori made the process very easy to understand and smooth for us. She really went above and beyond to help us with a process that is often deemed stressful or complicated. We are so pleased!

Lori was amazing! She got back to me quickly and always had the answers to my many questions. She made first time home buying much easier than I ever thought it could be!

Lori was wonderful. She was always there to answer our questions, and as first-time home buyers, we had a lot of them! She explained so many complicated processes easily and patiently and helped us feel confident in our decisions.

Lori is absolutely amazing! She moved things along faster than I ever thought possible! It's easy to see that she loves her job and truly cares about her clients.

Lori was flat out amazing! I've worked in sales for 5 years now and we truly value our customer service, and Lori was recommended to me and she still exceeded my expectation. I can't say enough good things about Lori, but I will sure as hell try.

Lori was extremely responsive and had great attention to detail. She was very personable and explained things in a way that was easy to understand. She was great overall!

From the time I submitted a preapproval application, until the day of closing, Lori was friendly, professional, and extremely helpful! Any time I had a question Lori was always available to provide an answer. I will not hesitate to recommend anyone looking to purchase a home to visit Lori.

Lori was extremely friendly, professional, and attentive. I am a first time homeowner (read: clueless) and had a million questions, sometimes asked several times. Lori patiently and thoroughly answered all of my questions. I felt supported and respected through every step of the process, even when I freaked out. When I finally reached closing, it felt like being with family.

Lori really made buying my first home amazing she and her team were even able to get to closing sooner than expected! It was a wonderful experience and I look forward to recommending Ruoff whenever someone I know is interested in buying a home!

Lori was amazing. I am a first time home buyer with a LOT of questions and she never seemed impatient with me or made me feel like I was asking ridiculous questions. Even though I know she has other clients, I never felt I didn't get enough of her time or attention. She was very quick to respond and address all of my questions and concerns. I definitely had a great experience and would highly recommend both Lori and the company.

Lori was amazing. She made my first time buying a house stress free. She always answered questions in a timely manner. She never made you feel like your questions were dumb. Everything from start to finish was a breeze. I would recommend her to everyone.