Lori Horney was fantastic!! Always positive, upbeat and very nice. She made it easy and was always responsive regarding my questions. Truly the best loan officer ever. The Ruoff website regarding the loan progress was great, made it easy to upload documents and keep informed of the status of the loan. Loved everything about my experience. Thank you so much Lori!!

Super friendly and wonderful!

Lori and Heather were awesome to work with. They kept me informed and kept the process moving smoothly. We closed quickly and now I'm enjoying my new home. They answered my questions quickly and helped ease and concerns that I had. As far as the lending side of things, I couldn't be happier. Thanks so much Lori and Heather. You're the best.

Lori Horney and Heather Coy were absolutely fabulous during this process. They made everything easy and literally kept everything calm and stress free. I honestly can't thank these 2 women enough for the work they did. I threw many emails, text messages, phone calls and they always knew the answer to my many questions. Lori and Heather took care of everything.

Lori was on top of things and we didn't have to worry. Our last home buying experience with a different company was the complete opposite. So we were very thankful.

It was a pleasure working with Lori Horney. I felt like she actually cared about me as a person and not just interested in getting the loan processed. This was my first time buying a home and she made it a great experience.

We liked how quickly emails were answered. We never felt unheard. This was our first time going through a mortgage loan, and we never knew it could be so easy.

Communication was consistent, prompt, and clear. I knew exactly what I needed to do in response to the requests and emails. It was a small gesture, but the gift of two Starbucks travel mugs and the gift card were completely unexpected but greatly appreciated. That gesture left a very good impression.

The whole loan process was so easy and done quickly. I apllied on Sept 8 and closed Oct 1. Lori was so knowledgeable and friendly my loan was exactly what she said it would be. She was great to work with and I highly recommend. I would have done nothing differently.

The process was smooth and worry-free. I felt important to Lori and Heather, they made time for any questions or concerns. They never rushed me and took the time and care to help me in each step. I wouldn't have changed anything, they were my dream team!

Lori was fabulous. She was so quick to answer any questions, she was knowledgeable and helpful. Heather was great as well, she immediately replied to emails and was super friendly. These two really made this entirely painless for me.

This is the 2nd time refinancing with Ruoff. Lori has always been terrific to work with. She is friendly, responds to any questions very quickly, and was very helpful throughout the whole process. Couldn't imagine working with anyone else.