There aren't adequate words to describe how truly amazing Patty was! I am rarely 1000% impressed with service in any field (& I'm a horrible customer due to several chronic illnesses) so please know what a gem you have in Patty! I seriously couldn't have done this without her empathy, dedication, communication, knowledge & professionalism. Patty genuinely cares about her job & her clients, it shows in her willingness to go above & beyond. My parents cannot stop talking about how impressed they are with Patty after working with her as well. You don't often come across the kind of person & employee like Patty so I hope my survey reaches the highest levels within Ruoff Morgage. Thank you to everyone who played a part in making this refinance happen for me!

Patty was amazing from the moment I called her. I fully understood the process as well as the numbers. The website was very easy to navigate and the entire experience was painless. At a time of juggling kids and jobs and stress, we needed this to be simple and it was.

I have refinanced my Kentucky home four times now with Patty Ross. She helped us navigate very troubled waters with this refi during a pandemic. Ruoff has no idea how lucky, very lucky they are to have her.

Everything went through smoothly. We kept having to push things off because our house is a new construction and it wasn't done when we were promised and Patty made the whole situation so much easier.

We refinanced our Lakehouse. The process was quick and easy. Patty is so knowledgeable and conscientious. She communicated with us throughout the entire process. She made us her top priority.

Patty was knowledgeable about all aspects of purchasing and selling at home. She explained everything thoroughly and I felt 100% comfortable with interesting her and my financial needs.

I have been through multiple closing this year, actually I was going through a probate situation at the same time I decided to refinance my home with Patty. And the only reason I went through with it was that I knew it would be quick and easy and it was. Just a couple of calls and emails and she told me what she needed. The emails kept me up to date with what was going on and I was done. I wish all my closings this year were this easy.

I cannot say enough about how great our experience was with Patty! In the middle of this process we had a family health emergency. I am so thankful that Patty made our mortgage process absolutely stress free! With other mortgage brokers I would have had to constantly check the progress of our loan, not with Patty. She answered questions before I even had them. Her communication with me was stellar! I would highly recommend Patty to all of our family and friends, she did an outstanding job and provided the highest customer service I have ever experienced during a mortgage process!

Patty was outstanding. Her quick and complete action solidified our rate and she made the refinancing process seamless. She checked on the progress and communicated frequently with us, even in the evenings, so we were assured all was well. When the time for closing came, she made the altered-due-to-COVID process easy to navigate and had everything complete in record time. We were shocked at how quickly and smoothly everything went. Patty was a fantastic asset and is an integral, knowledgeable, and pleasant addition to your team. We recommended her to friends who then used her to refinance their home as well. We were very pleased with Patty and the entire process.

I helped my sister Linda with her refinance. Patty was amazing and so accommodating and easy to work with. She communicated with both Linda and myself throughout the process, as Linda was uncomfortable with the technology and understanding of it. She went above and beyond to explain all steps thoroughly. I would not hesitate to recommend Patty to friends and family.

Patty was wonderful to work with and was able to turn our loan around very quickly. She had us ready to close in just a couple of weeks and made the process super simple.