I will work hard to help you achieve your homeownership goals.
98.47%Customer Satisfaction Rating
Hi, I'm
Alana!
Senior Loan Officer
I will work hard to help you achieve your homeownership goals.
98.47%Customer Satisfaction Rating
Let me help
you
get pre-approved today!
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase of a new home is a major decision and should be treated as such. I strive to make this decision as easy as possible for each client by being honest and trustworthy along with communicating frequently all while offering them sound and reliable advice.
From finding your perfect home to moving in, we've got you covered.
Refinance
Need a lower monthly payment, or want to get cash out? Learn more about
your options.
Sell My Home
Get your house on the market, and look for your next home!
Hear from people like you*
Review 1
5.0
Alana was very attentive and helpful during the whole process. She is so sweet and informative. I would definitely recommend her to anyone looking to buy a home.
Kaitlyn M W.
BUFFALO, KY, July 23rd, 2024 11:11 AM
Review 2
5.0
Alana was amazing!
Heather L S.
Edmonton, KY, June 17th, 2024 02:57 PM
Review 3
5.0
Alana and Ashleigh were the best to work with
Eva F G.
CANEYVILLE, KY, July 20th, 2024 02:53 PM
Review 4
5.0
Everything went so smooth! Alana was awesome and amazing to work with! Very knowledgeable and will to explain even the tiniest details. Would recommend her to anyone and everyone!!
Brent Walker G.
Elizabethtown, KY, June 17th, 2024 01:38 PM
Review 5
5.0
Everything was quick and easy and the people working with us were great
Chase R.
Edmonton, KY, May 15th, 2024 11:35 AM
Review 6
5.0
Alana was great to work with and made everything easy to follow. Our experience was painless and mostly hiccup free, which is not what I expected or braced for. I anticipated a lot of stress and frustration, but the process was very smooth for us thanks to Alana and Ruoff.
Matthew S H.
Campbellsville, KY, April 12th, 2024 11:02 AM
Review 7
5.0
They were Excellent to work with. They answered all of our email's and phone calls fast. It was fun working with them.
James W H.
Vine Grove, KY, March 1st, 2024 12:10 PM
Review 8
5.0
Alana was very friendly, quick, knowledgeable and helpful. My situation had a lot of twists and turns and she was nothing but kind and helpful. Not to mention working outside of normal hours to make sure my closing stayed on track. Great service.
Eric D V.
Scottsville, KY, March 11th, 2024 09:37 PM
Review 9
5.0
Ruoff was a great to work with. Alana was amazing! She was always there to answer questions and stayed on top of things! She made the process so smooth and less stressful! Will definitely be recommending Ruoff and Alana to others!
Brookelyn M F.
Campbellsville, KY, May 30th, 2023 01:45 AM
Review 10
5.0
I am not as technically savvy as the younger generation so I was not always comfortable sending faxes.
Gail E W.
Columbia, KY, June 4th, 2023 01:50 PM
Review 11
5.0
Everything from start to finish was very smooth and well communicated
Michaela J.
January 18th, 2023 04:29 AM
Review 12
5.0
I love the online process that kept me updated on the process.
*Based on 2023 independent third party customer satisfaction survey data. This is not an offer for extension of credit or a commitment to lend.
All loans must satisfy company underwriting guidelines. Information and interest rate are subject to change at any time and without notice. Equal Housing Lender.
NMLS #141868. Ruoff Mortgage Company, Inc. is an Indiana corporation. For complete licensing information visit:
http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.
**
The average Clear to Close time is dependent on loan type, proper documentation, and other qualifying factors. Loan decision is subject to satisfactory appraisal, title review,
and no change to financial condition. This is not an offer for extension of credit or a commitment to lend. Some restrictions may apply. Ruoff Mortgage NMLS #141868. Equal Housing Lender.
Ruoff Mortgage Company, Inc. d/b/a Ruoff Mortgage is an Indiana corporation. For complete licensing information visit:
http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.
Calculate what's best for
you
Use our calculator below to find an estimated monthly mortgage payment that
works for you. Please remember the dollar amounts displayed are not
guaranteed, and what you actually pay may be different. These estimates are
for educational purposes only.