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I will work hard to help you achieve your homeownership goals.
I will work hard to help you achieve your homeownership goals.
My career in the mortgage industry began 38 years ago! I was employed with Waterfield Mortgage as a Closing Agent and later as a Loan Processor and for the last 18 years as a loan originator. I owned my own mortgage company for 3 years and worked as a branch manager for over 10 years. I have worked with many purchasers, sellers, realtors and builders and know what it takes to get your transaction to the closing table in a timely fashion.
I have lived in Fort Wayne since I was 9 years old and have enjoyed the many activities that The Fort offers! In my leisure time, I enjoy my family! My husband and I have 6 children, 2 grandchildren, and another one on the way! I love to spend time with them, making family dinners and just enjoying their individual differences and activities that they participate in which varies from going to rock concerts to watch my sons play then to musicals, plays and marching band to watch my grandson and niece participate in those! My husband and I also enjoy time with our friends and we are active in our church and members of The Chapel.
My work philosophy is to listen carefully to each prospective homeowner so that I can provide them with the very best mortgage product that is best for their individual needs! Great customer service and honesty is what I strive for most and I believe it brings my customers back to me for new purchases and refinancing. I look forward to working with my customers, many of whom have become friends. It truly is a blessing to now be able to say I work with my customer's children and sometimes grandchildren! My goal is to be your mortgage banker for life!
I love the family atmosphere that we have here at Ruoff. Everyone -- set-up person, processors, underwriters, closers, originators and managers all work together to do whatever it takes to get the job done! I love that I can count on my company to do everything it can to provide the best customer service to my customers! Nothing could be any better than that!
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Ruoff made buying my new house very easy. There were some very frustrating things that happened but Brenda always reassured me and helped me through it. I was kept informed on every step of the process and love how quickly everything was done. I would definitely recommend Brenda Hermes to anyone that says they are looking into buying a home. I am a 100% satisfied client and absolutely love my new house. I couldn't be happier and can't say thank you enough to Ruoff! Ruoff and Brenda made my dream of owning a home come true and for that, I am forever grateful!!Breanne B, happy client
Brenda was amazing!!! She answered our questions and made us feel so comfortable! She was very knowledgable and helpful in the whole refinancing process!! I definitely will recommend her to our family and friends!Amy G, happy client
Brenda was personable, extremely helpful and very willing to go above and beyond to ensure our satisfaction. What could have been a difficult process was made easy by her quick responses, mortgage knowledge, and positive attitude! We really appreciate all of her help!Leslie B, happy client
Brenda was fantastic. Very punctual and easy to talk to. She worked at my speed and made sure to explain everything that a first time home buyer needed to know. She was very knowledgeable and I will suggest her to everyone I know.Jared B, happy client
Brenda is absolutely outstanding! Besides her wonderful attention to detail, she is warm and caring. I also appreciated Brenda's sensitivity to my desire for a quick turnaround process. She moved my loan through as quickly as possible. We were a great team! The office staff was always immediately available and willing to assist with any need. Everyone we worked with was kind and thoughtful.Lisa D, happy client
Brenda is an excellent loan officer. She has handled several loans for us through the years. If all your employees are as dedicated and helpful, you have a great company.Gregg W, happy client
We and several family/friends have used Brenda for new mortgages and refinancing and we've all been exceptionally pleased with her. She goes out of her way to make the experience painless and easy. And its nice to know that if we were pursuing something that was financially sound she'd say something. That kind of honesty is rare in the financial industry so it's quite refreshing.Nicholas N, happy client
Brenda was amazing and I have used her for my last 4 home purchases. She is very knowledgeable, friendly, and a great asset to Ruoff. I wouldn't have trusted anyone else. Thank you for everything. I was very satisfied with my loan process. The closing was right on time.Sara B, happy client
Communication is key! Brenda goes above and beyond. We've utilized her for two home purchases and two refinances. We recommend her to family, friends, and we would to strangers! She notices where improvements could be made and jumps on it, proactively. So thankful for her and for Ruoff for always treating my family like your family!Casey C, happy client
My family doesn't have enough good things to say about Ruoff and Brenda. We value Brenda's expertise, patience, and follow-through. She's prompt, caring, and accurate! Our whole family has positive things to say about their experiences with Brenda and Ruoff and we're grateful for the opportunity to work with her!Casey C, happy client
Brenda was very personable, responsive and answered all our questions. She even responded to me on a Saturday so we could make an offer the same day on the house we wanted.Kim D, happy client
Our experience with Ruoff was superb! Brenda was extremely knowledgeable, flexible, and very helpful in this process. We would recommend Ruoff to everyone!! Thanks so much, Brenda!!Carly C, happy client
Customer Satisfaction Score according to Customerville.
Days or less average
Years of helping
homeowners like you.
Milestones updating you throughout the process.
Minutes at the closing
table on average.
Use our calculator below to find an estimated monthly mortgage payment that works for you. Please remember the dollar amounts displayed are not guaranteed, and what you actually pay may be different. These estimates are for educational purposes only.