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Picture of Chad Jones
Picture of Chad Jones

Hi, I'm Chad!

Senior Loan Officer

I will work hard to help you achieve your homeownership goals.

97.95% Customer Satisfaction Rating
Scotsman Guide Top Lenders Award
Customer Experience Award

Hi, I'm Chad!

Senior Loan Officer

I will work hard to help you achieve your homeownership goals.

97.95% Customer Satisfaction Rating
Scotsman Guide Top Lenders Award
Customer Experience Award

Let me help you get pre-approved today!

My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase of a new home is a major decision and should be treated as such. I strive to make this decision as easy as possible for each client by being honest and trustworthy along with communicating frequently all while offering them sound and reliable advice.
Get Started

What is your goal?

Buy a Home

From finding your perfect home to moving in, we've got you covered.

Refinance

Need a lower monthly payment, or want to get cash out? Learn more about your options.

Sell My Home

Get your house on the market, and look for your next home!

Hear from people like you*

  • 5.0
    Rating source icon

    Chad was amazing throughout the whole process. He took so much time in the early stages to explain processes and concepts to me so I could understand what was going on during my first home purchase. At one point I had a bit of a set back during and thought closing would be delayed, but Chad somehow got everything done to meet the original closing date. He made the whole experience much less stressful.

    Amanda J B.

    Euclid, OH, September 11th, 2023 01:01 PM

  • 5.0
    Rating source icon

    Chad took the time to talk with us whenever we had questions. He ensured we understood anything new to us as first-time home buyers, now owners!

    Angelique V D.

    Kent, OH, July 12th, 2024 11:55 AM

  • 5.0
    Rating source icon

    Chad Jones was great to work with he kept me well informed every step of the way and explained everything so I could easily understand he was a pleasure to work with

    James H D.

    Alliance, OH, April 22nd, 2024 11:39 AM

  • 5.0
    Rating source icon

    Chad was extremely helpful, explained everything to me, and always got back to me in a timely manner.

    Krista P.

    ROOTSTOWN, OH, April 25th, 2024 11:39 AM

  • 5.0
    Rating source icon

    Chad made this process very easy even with a few online tool issues.

    Heather V.

    Streetsboro, OH, March 19th, 2024 12:28 PM

  • 5.0
    Rating source icon

    Chad was great to work with. We are first time home buyers and weren’t sure what to expect, but he guided us through the entire process. He was readily available to answer any question we had, even on the weekends. This whole process was fast, efficient, and I would recommend you guys to anyone buying a home.

    Nicolette M H.

    Mogadore, OH, March 9th, 2024 11:25 AM

  • 5.0
    Rating source icon

    Chad was a recommendation from my realtor. I could've never expected the level of service Chad provided. He ran any/all scenarios I had and answered all of my questions almost immediately. At the beginning, Chad had said I could call and/or text him pretty much any time of any day. At first I thought, I'm not going to bother this guy on his weekends and it quickly turned into him sending me stuff to look at or review over the weekends or later in the evenings. He really went to bat for me in the process with different programs I could qualify for even if I didn't end up qualifying for them. I will be passing out his business cards to anybody that even hints about buying a home or needing a mortgage.

    Andrew N.

    Barberton, OH, March 4th, 2024 02:59 PM

  • 5.0
    Rating source icon

    He was patient with me, knowledgeable about the whole loan process. Explained not to look to far ahead and take it day by day. Was very reliable and fast acting on any questions or requests. He got us the best possible loan and plan possible and we are happy that we went with Chad. Great guy and he offered to help down the road when we refinance so that is very helpful. Overall great experience!!!

    Brett M B.

    Ravenna, OH, February 6th, 2024 05:06 PM

  • 5.0
    Rating source icon

    I'm very satisfied and very pleased with my experience. Thank you Chad so much for all of your help and being there to help me through the process. It's greatly appreciated.

    Brandy M L.

    Akron, OH, December 1st, 2023 11:30 AM

  • 5.0
    Rating source icon

    Very available for any questions in a timely manner. Instructed me on all steps of the way.

    Jaclyn E M.

    Akron, OH, January 2nd, 2024 11:03 AM

  • 5.0
    Rating source icon

    Chad is a great loan officer, he kept me informed every step of the way. Chad answered every question to the best of his ability. He would go above and beyond to get answers and get things done. I would recommend Chad and or Ruoff to anyone. Thanks Chad for not only being my loan officer but now a great friend. 10 STAR

    Robert L.

    Hartville, OH, December 6th, 2023 04:56 AM

  • 5.0
    Rating source icon

    Gia H.

    March 13th, 2023 04:16 AM

  • 5.0
    Rating source icon

    Frequent updates and everything was always explained adequately

    Scott T.

    February 26th, 2023 02:36 AM

See More

Why should you choose Ruoff?

70

Branches throughout
the US.

98.4%

Customer Satisfaction Score.*

15

Days or less average
clear-to-close.**

40

Years of helping
homeowners like you.

7

Milestones updating you throughout the process.

10

Minutes at the closing
table on average.

*Based on 2023 independent third party customer satisfaction survey data. This is not an offer for extension of credit or a commitment to lend. All loans must satisfy company underwriting guidelines. Information and interest rate are subject to change at any time and without notice. Equal Housing Lender. NMLS #141868. Ruoff Mortgage Company, Inc. is an Indiana corporation. For complete licensing information visit: http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.

** The average Clear to Close time is dependent on loan type, proper documentation, and other qualifying factors. Loan decision is subject to satisfactory appraisal, title review, and no change to financial condition. This is not an offer for extension of credit or a commitment to lend. Some restrictions may apply. Ruoff Mortgage NMLS #141868. Equal Housing Lender. Ruoff Mortgage Company, Inc. d/b/a Ruoff Mortgage is an Indiana corporation. For complete licensing information visit: http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.

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I would love to hear from you!

Call me at 330.671.2838 or message me below!

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