Ellen Vance and team did an exceptional job throughout the entire process of getting my mortgage set up. Ellen was always there whenever I needed to ask her all of my newbie questions (this was my first mortgage) and she answered them in ways that I would understand. She never talked over my head and always explained things in a way someone new to this process could understand. I truly appreciate everything her and her team has done for me in making the purchase of my first home as painless as possible. Down the road when I'm ready to make my next purchase, I will definitely be going straight to Ellen for help!

Online portal was very easy to navigate, communication was enough but not too much, closing was scheduled in a timely fashion and everything went smoothly!

As a first time homebuyer, I had no clue what I was doing but thankfully I worked from the beginning to end with Ellen Vance. She went above and beyond for me. Ellen was able to answer every question or concern I had, she was even available via text and on weekends. She made the entire process so easy and comfortable! Ellen was very professional and you could just tell she loved her job and being there for me. Thank you, Ellen!

Ellen is a Rock star- in the last 18months we refinanced. Then decided to sell and bought two more homes. Wouldn’t trust anyone but Ellen referred her to friends frequently.

Ellen was excellent! She answered any question with haste, and professionalism. When there was any issues towards the process, she had a informative response on how to it needed to be handled.

Ellen's communication throughout the process was amazing. She did a great job of answering all our questions, even when we were asking over the weekends!

This process was very simple and the online application was very user-friendly. Ellen Vance was attentive and clear in her processes as well. We will recommend her and this company to anyone.

Ellen is wonderful to work. She kept me well I firmed, guided me through the process and helped complete it quickly. She is the best!!

Ellen's response time was great. If I had a question she was ready to answer it right away!

Ellen was top notch to work with. She definitely had our best interest in mind at all times.

We have to admit, this was the easiest home purchasing experience we ever had.

Ellen was great from the first phone call. A quick introduction and then a "let's get to work" effort by her and the team were a great way to welcome us back to FtW. No sense in beating around the bush, I felt welcomed and knew that working with a local lender was the ticket for our success here. Many thanks to you and the entire team who helped close the loan.