Ruoff Mortgage
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Kelly Durnell

Sales Manager

NMLS: 191243 | OH: MLO-OH.191243

The right home begins with the right person by your side. I'll be with you from pre-approval to the closing table.

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Kelly

98.58%

Customer Satisfaction Score.

Scotsman GuideRuoff Experience Award WinnerRuoff Experience Award Winner

Awards

Proudly serving Indiana, Michigan, Ohio, Tennessee

Meet our happy homeowners***

View All Testimonials

Jessi E F.

Fort Wayne, IN, Aug 19, 2025, 5:36 PM

Kelley went above and beyond, she could not have been better. Would highly recommend her.

Leslie A G.

Muncie, IN, Sep 10, 2025, 4:55 PM

Everything was great Kelley and MELISSA took care of everything and I was in Muncie and they were in Fort Wayne and we are able to do everything either over the phone via email or text. It really went really well. I would refer them to anybody.

Debra A M.

Fort Wayne, IN, Jul 29, 2026, 8:25 PM

Everything went quick and smooth. Kelly was fantastic to work with.

Aidan T F.

Huntington, IN, Jul 9, 2026, 3:43 PM

She is very prompt and kind. She showed uo to a 7am closing. Would recomend.

Misty M C.

Fort Wayne, IN, Jul 5, 2026, 7:17 PM

Kelly is beyond top notch! She is amazing to work with from start to finish. Buying a home is singlehandedly one of the most stressful things on earth to do, she makes it feel much easier. Everything about the whole process runs smoother when Kelly is by your side, we wouldn't work with anyone else! we highly recommend her all the time

Cindy B.

Markle, IN, Jun 16, 2026, 3:38 PM

The process was easy to understand from start to finish. I was so impressed that I was able to close within three weeks of making an offer. Would highly recommend. My son has used Ruoff as well and it is the main reason I went with Ruoff.

ANTHONY R P.

Fort Wayne, IN, Jun 8, 2026, 12:46 AM

There's a reason we chose Ruoff a second time as our Mortgage Broker, specifically with Kelly Durnell. She was amazing the first time around and was once again the second time!

Jessi E F.

Fort Wayne, IN, Aug 19, 2025, 5:36 PM

Kelley went above and beyond, she could not have been better. Would highly recommend her.

Leslie A G.

Muncie, IN, Sep 10, 2025, 4:55 PM

Everything was great Kelley and MELISSA took care of everything and I was in Muncie and they were in Fort Wayne and we are able to do everything either over the phone via email or text. It really went really well. I would refer them to anybody.

Debra A M.

Fort Wayne, IN, Jul 29, 2026, 8:25 PM

Everything went quick and smooth. Kelly was fantastic to work with.

Aidan T F.

Huntington, IN, Jul 9, 2026, 3:43 PM

She is very prompt and kind. She showed uo to a 7am closing. Would recomend.

Misty M C.

Fort Wayne, IN, Jul 5, 2026, 7:17 PM

Kelly is beyond top notch! She is amazing to work with from start to finish. Buying a home is singlehandedly one of the most stressful things on earth to do, she makes it feel much easier. Everything about the whole process runs smoother when Kelly is by your side, we wouldn't work with anyone else! we highly recommend her all the time

Cindy B.

Markle, IN, Jun 16, 2026, 3:38 PM

The process was easy to understand from start to finish. I was so impressed that I was able to close within three weeks of making an offer. Would highly recommend. My son has used Ruoff as well and it is the main reason I went with Ruoff.

ANTHONY R P.

Fort Wayne, IN, Jun 8, 2026, 12:46 AM

There's a reason we chose Ruoff a second time as our Mortgage Broker, specifically with Kelly Durnell. She was amazing the first time around and was once again the second time!

Garrick R.

Marion, IN, Jun 6, 2026, 8:06 PM

Helpful and communicative, and was also great at collaborating with me and my real-estate agent!

William Robert W.

Fort Wayne, IN, May 30, 2026, 6:55 PM

Kelly made sure I was informed every step of the way about what was going on. She made the process of buying my first home easy.

James S G.

Fort Wayne, IN, May 26, 2026, 3:18 PM

Working with great people.

Gabrielle K W.

Fort Wayne, IN, May 19, 2026, 1:14 PM

An overall great experience! Kelly and her team made the process easy and were always friendly!

Breanna L S.

Grabill, IN, May 17, 2026, 3:30 PM

Kelly was fantastic!

Colleen P P.

Columbia City, IN, Apr 15, 2026, 3:05 PM

Kelly, thank you for another successful purchase. You and your team have always made mortgages such a simple process. I appreciate you all so much!

Nathan B.

Fort Wayne, IN, Apr 11, 2026, 6:04 PM

Everything

Ronald C.

Fort Wayne, IN, Mar 26, 2026, 7:13 PM

The entire process was quick and smooth. Everyone involved was very helpful.

Garrick R.

Marion, IN, Jun 6, 2026, 8:06 PM

Helpful and communicative, and was also great at collaborating with me and my real-estate agent!

William Robert W.

Fort Wayne, IN, May 30, 2026, 6:55 PM

Kelly made sure I was informed every step of the way about what was going on. She made the process of buying my first home easy.

James S G.

Fort Wayne, IN, May 26, 2026, 3:18 PM

Working with great people.

Gabrielle K W.

Fort Wayne, IN, May 19, 2026, 1:14 PM

An overall great experience! Kelly and her team made the process easy and were always friendly!

Breanna L S.

Grabill, IN, May 17, 2026, 3:30 PM

Kelly was fantastic!

Colleen P P.

Columbia City, IN, Apr 15, 2026, 3:05 PM

Kelly, thank you for another successful purchase. You and your team have always made mortgages such a simple process. I appreciate you all so much!

Nathan B.

Fort Wayne, IN, Apr 11, 2026, 6:04 PM

Everything

Ronald C.

Fort Wayne, IN, Mar 26, 2026, 7:13 PM

The entire process was quick and smooth. Everyone involved was very helpful.

Calculate Based on Your Individual Needs


Purchase Calculator

Property Costs


Loan Details

Est. Monthly Payment

$770.00

Principal & Interest

$770.00

Property Taxes

$0.00

Home Insurance

$0.00

HOA Fees

$0.00

PMI

$0.00

Total Monthly

$770.00

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Kelly Durnell

A Bit About Me

Kelly Durnell is a Fort Wayne, Indiana-based sales leader passionate about driving business growth, developing high-performing teams, and building strong customer relationships. As a Sales Manager, she leverages strategic thinking and collaborative leadership to deliver results and exceptional customer experiences. Kelly excels at coaching and empowering others, fostering a culture of accountability, continuous improvement, and teamwork. Her expertise spans sales leadership, business development, and relationship management. Dedicated to continuous learning, she brings integrity, energy, and a results-oriented mindset to every opportunity, committed to helping teams succeed and driving sustainable business performance.

Awards & Achievements

Top Mortgage Lenders

Top Mortgage Lenders

The Scotsman Guide’s list of Top Mortgage Lenders, a ranking of the nation’s top-producing mortgage companies.

Ruoff Customer Experience Award

Ruoff Customer Experience Award

Awarded for outstanding commitment to clients, a core component of Ruoff’s philosophy.

Ruoff Customer Experience Award

Ruoff Customer Experience Award

Awarded for outstanding commitment to clients, a core component of Ruoff’s philosophy.

President's Club

President's Club

3x Winner

Awarded to loan officers who consistently exceed volume targets and deliver exceptional client satisfaction scores across all closed transactions.

Experience the Ruoff Advantage

We've worked hard to earn our A+ BBB rating, and we're committed to maintaining it. Our team puts your needs first and takes pride in guiding you through the mortgage process.

42

Years of helping homeowners like you

We are excited to announce that for the ninth year in a row we have made The Scotsman Guide’s list of Top Mortgage Lenders, a ranking of the nation’s top-producing mortgage companies. We are ranked #31 in Retail Units, #48 in Retail Volume, and #59 on the Overall Lender list.

15 DAY

Average Clear to Close**

Ruoff Mortgage has earned a top spot on Experience.com’s Top Performers list for the third year in a row, being recognized as a top 10 Mortgage Company in the Jumbo Division for customer satisfaction. This competition ranks loan officers and their organizations based on millions of customer reviews, survey completion rates, and star ratings submitted to the Experience.com platform.

98.5%

Customer satisfaction rating*

At Ruoff Mortgage, customer satisfaction is at the core of everything we do. We are the experts, so you don't have to be.*

Proudly serving Indiana, Michigan, Ohio, Tennessee

Kelly Durnell

Sales Manager

NMLS: 191243

OH: MLO-OH.191243

My Operating Hours

Mon: 9:00 AM - 5:00 PM

Tue: 9:00 AM - 5:00 PM

Wed: 9:00 AM - 5:00 PM

Thu: 9:00 AM - 5:00 PM

Fri: 9:00 AM - 5:00 PM

Sat: Closed

Sun: Closed

Ruoff Mortgage Logo White

Ruoff Mortgage Company, Inc. | NMLS ID: 141868

© 2026 Ruoff Mortgage Company, Inc. All rights reserved. Ruoff Mortgage is a registered trademark.

Fair Housing Logo White

******††Some restrictions apply.

Reviews and comments have been submitted by customers voluntarily, and are solely the views of such customers, and have been screened by Ruoff Mortgage Company, Inc. Terms were specific to customers’ specific qualifications and program availability and personal experiences may vary. Loan?decision is subject to satisfactory appraisal and title review and no change in financial condition. This is not an offer for extension of credit or a commitment to lend. Interest rate subject to change based on market condition and credit review.

The average Clear to Close time is dependent on loan type, proper documentation, and other qualifying factors. Loan decision is subject to satisfactory appraisal, title review, and no change to financial condition. This is not an offer for extension of credit or a commitment to lend. Some restrictions may apply. Ruoff Mortgage NMLS #141868. Equal Housing Lender.

Based on 2025 independent third party customer satisfaction survey data. This is not an offer for extension of credit or a commitment to lend. All loans must satisfy company underwriting guidelines. Information and interest rate are subject to change at any time and without notice. Equal Housing Lender. NMLS#141868. Ruoff Mortgage Company, Inc. is an Indiana corporation. For complete licensing information visit: http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.

Credit Score Range is for informational purposes only. Your credit will not be pulled by using the features of this calculator.

Some restrictions apply. Ask for details. This calculation and associated communications are provided to you for informational purposes only. This is not an offer for extension of credit or a commitment to lend. Please contact the Ruoff Mortgage team directly to learn more about its mortgage products and your eligibility for such products. Loan decision is subject to satisfactory appraisal and title review and no change in financial condition. Interest rate subject to change based on market condition and credit review. Mortgage insurance is required on mortgage loans with loan amounts greater than 80% of the home value. Loan options that include private mortgage insurance are reflected as a Borrower Paid Mortgage Insurance (BPMI) premium, the cost of which is added to the monthly principal and interest payment. Ruoff Mortgage Company, Inc. is an Indiana corporation. For complete licensing information visit: http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868. Equal Housing Lender. NMLS#141868.

Experience.com is a leading provider of Customer Experience Management Software, and this marks the tenth year of recognizing top mortgage professionals and companies that have shown exceptional customer service and performance over the past year.