I will work hard to help you achieve your homeownership goals.
98.51%Customer Satisfaction Rating
Hi, I'm
Kim!
Senior Loan Officer
I will work hard to help you achieve your homeownership goals.
98.51%Customer Satisfaction Rating
Let me help
you
get pre-approved today!
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase of a new home is a major decision and should be treated as such. I strive to make this decision as easy as possible for each client by being honest and trustworthy along with communicating frequently all while offering them sound and reliable advice.
From finding your perfect home to moving in, we've got you covered.
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Hear from people like you*
Review 1
5.0
Very clear communication and amazing education about the loan process
Samantha S W.
Jackson, MI, August 18th, 2023 12:07 PM
Review 2
5.0
Nothing everything went perfectly
Deborah K K.
Jackson, MI, November 10th, 2023 11:03 AM
Review 3
4.87
Kim was always available to answer any of my questions. Kim also kept me informed through the whole process of the steps my loan was in.
Jessica R O.
Westland, MI, November 10th, 2023 11:26 AM
Review 4
5.0
From start to finish Mrs. Connors made me feel at ease and kept me up to date on everything. If I had a question she answered quickly and was very informative. I told everyone that would listen to me how wonderful she was to work with and if they ever needed a loan officer they should definitely consider her. With her help walking me through the process from start to finish no matter the hour of the day I was able to accomplish my goal of homeownership. I felt like she truly cared about her job, the service she was providing and me as the customer. I would not hesitate to conduct business with her again!
Kenyan J.
Coldwater, MI, October 18th, 2024 12:42 PM
Review 5
5.0
Great working with you Kim!
Kevin B.
Leslie, MI, October 8th, 2024 02:50 PM
Review 6
5.0
Gained a trust with Kim as the process unfolded. Kim was very professional and had an interest in the customer as a person and not just another individual. Her detailed communication through messaging and email was very clear and there were no misunderstandings. She also went the extra mile to rearrange the closing location at the last minute to make it more convenient for us. Great job Kim!
rgschmid
Munith, MI, October 7th, 2024 11:44 AM
Review 7
5.0
Kim was absolutely wonderful! The whole buying a house process seems scary but she eased my mind and stayed in communication with me on everything and made sure I understood every document. I would highly recommend Kim to anyone!
Christina H.
Jackson, MI, September 26th, 2024 11:23 AM
Review 8
5.0
Courtesy, friendly, a very pleasant experience 😎!
Michael S.
Jackson, MI, September 2nd, 2024 11:03 AM
Review 9
5.0
I like how you guys did everything you can for me to get this house and did not give up on
Tonya D.
Flint, MI, September 15th, 2024 02:25 PM
Review 10
5.0
Kim did so much for the Claffey family. She brought our dream of home ownership into reality and worked with us every step of the way. I would highly recommend anyone looking to purchase a home to connect with Ruoff Mortgage
David C.
Jackson, MI, August 31st, 2024 11:14 PM
Review 11
5.0
I always felt like I was the most important customer on the list.
Neva C S.
Jackson, MI, August 30th, 2024 06:29 AM
Review 12
5.0
Kim was absolutely fantastic, she explained the process clearly and thoroughly and was excellent at communicating with us throughout the process. Thank you so much!
William M H.
Ypsilanti, MI, August 27th, 2024 11:09 AM
Review 13
5.0
Kim did everything she said she would do. Very honest and hardworking. Would recommend her and your company
Jason F.
Farwell, MI, August 26th, 2024 11:26 AM
Review 14
5.0
Kim was very nice, responsive, and listened to our goals and answered all our questions very thoroughly. This was our first home so we were nervous going in, but she really helped us figure out what was in our budget and the best payment for us. She's been a big help along the way.
Melinda M H.
Ypsilanti, MI, August 26th, 2024 11:25 AM
Review 15
5.0
Made the whole experience stress free
Robert M.
Jackson, MI, August 22nd, 2024 11:04 AM
Review 16
5.0
Kim was amazing. She explained everything, answered questions, and was available for any clarification. We are extremely happy with her attention to detail. 10/10 would recommend Kim.
*Based on 2023 independent third party customer satisfaction survey data. This is not an offer for extension of credit or a commitment to lend.
All loans must satisfy company underwriting guidelines. Information and interest rate are subject to change at any time and without notice. Equal Housing Lender.
NMLS #141868. Ruoff Mortgage Company, Inc. is an Indiana corporation. For complete licensing information visit:
http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.
**
The average Clear to Close time is dependent on loan type, proper documentation, and other qualifying factors. Loan decision is subject to satisfactory appraisal, title review,
and no change to financial condition. This is not an offer for extension of credit or a commitment to lend. Some restrictions may apply. Ruoff Mortgage NMLS #141868. Equal Housing Lender.
Ruoff Mortgage Company, Inc. d/b/a Ruoff Mortgage is an Indiana corporation. For complete licensing information visit:
http://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/141868.
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