It was amazing that we could refinance our loan and do everything online without any face to face contact. Our loan officer, Laura Mullen was remarkable. Available via text and email all hours of the day or evening. She was the best loan officer I have ever dealt with. I am a realtor so I have the opportunity to work with lots of different people.

Laura was great! Quick, very knowledgeable, and so easy to work with! We would highly recommend her!

Laura was great. I would recommend Laura and Ruoff to anyone.

The whole process was very simple and quick. Laura answered all of my questions and I would work with her again! Very professional.

Both Laura & Ruoff are very professional & knowledgeable & go out of their way to assist!

Everything is just so smooth with Ruoff. I used to be a lender, and it was nowhere near the streamlined process that Ruoff has implemented. I love the flexibility of being able to sign all the initial documents electronically to avoid time away from work and family.

Laura kept up to date with every step. She was great at helping me online as I am not good with technology and I lack confidence. She was very encouraging!

I wouldn't have changed anything. She made it easy to buy my home.

The whole process is incredibly customer-focused and friendly. You leverage technology well to make things flow online and electronically - very smooth. We know and trust Laura, and Ruoff makes it quick and easy (almost scary how easy to be honest!)!

Every time I had a question, Laura had the answer. And, to make it easier on me, she came to Frankfurt instead of me going to Lafayette.

Everything was so smooth and I appreciate the after-hours communication. Very personalized service and I have already recommended Laura to my son for a refinance.

Everything went very well as planned I’m very happy with our experience