I wish that I could Lori and Maria Haverstock a 100 out of 100! They were always a email or phone call away. Always willing to answer ANY questions I had as a first time home buyer. I can not begin to express how much we appreciate all the help and attention we received...words cannot describe how much these ladies feel like family to us now!

As first time home buyers, my husband and I really had absolutely no idea what we were doing, and we felt pretty intimidated by the process! Lori was extremely patient with us and walked us through everything, even questions that we thought might be silly. She was prompt, professional, organized, and kind!

Lori did very well with explaining the process of getting a mortgage and always made sure we understood what was going on. She also did very well with responding to our calls, texts, and e-mails in a timely fashion.

We loved the loan butler. It made it easy to know where we were in the process. We also loved being able to upload the documents online. The whole process was easy. Lori and her loan assistant were fast in replying whenever we had questions.

Lori was absolutely amazing! We were first time homebuyers and she made sure we understood everything and was timely with her responses. She made sure the process was smooth and we had a great time at the closing, and again was always prepared to answer our questions!

Lori's communication and willingness/ability to help were simply incredible. She was always available to answer my questions even during peak periods. She never made me wait for an answer, which kept me feeling comfortable and in control of the transaction. I will never look anywhere else for mortgage needs. I will always call Lori!

Lori was absolutely amazing. It was nerve wrecking going through underwriting and having to submit so much paperwork but she made the process so much better by being there for anything I needed. I can't thank or praise her enough.

Lori was phenomenal! Our buying/building process took more than a year to complete and Lori was there to answer questions and assist us the entire way. Her communication with us was outstanding and her knowledge was unsurpassed. We could not have asked for better service.

Both Lori and Maria were extremely easy to work with and very responsive. I’ve really enjoyed them helping me through this whole experience. The entire process was clear cut and easy to follow. Using DocuSign and AccountChek was convenient for my schedule which was a big plus. I would recommend Ruoff to those looking for mortgage info.

I LOVE the Milestone emails. Both as a buyer and as a Real Estate Agent. What I learned as a buyer is the Milestones help with communication with the spouse as well.

Lori is very knowledgeable with what she does. She knows the process and made it extremely smooth for my fianc? and I to buy our first house. Since it was our first house, she was very good at explaining everything so it made sense to us. This process went flawless.

Lori was amazing! I could not be happier with how the process went. She was always there to answer any question no matter how silly. She was as happy and excited as I was. She even gave me such caring words the day we closed. She was a God sent to me. I couldn't thank her enough on helping me buy my first house for me and my son.