Two things really stood out during my experience in getting a loan. First, Tony Brancatto was exceptional. Since I reviewed the mortgage info and process after work hours, most of my questions were generated after 6 PM and on the weekends. Tony always answered my calls or texts immediately or within a very short amount of time - all during "non-business" hours. He really worked hard to make my part of the process feel easy. Second, the use of digital forms made the process seem simple. The forms allowed me to review the information in a timely manner and ask Tony any questions that I had. The closing was the easiest that I have ever experienced.

I am one hundred percent satisfied with the whole process.

Communication was fantastic, and the process was extremely well streamlined. I heard horror stories from friends about their home purchases and getting alone, Tony truly made the process a breeze.

The attention to detail and efficiency were great.

The process was very smooth and Tony did an excellent job explaining everything to us. He also kept us on track. Wonderful experience.

Tony kept me up to date on everything and explained the online process and assured me to call if I needed assistance with any of the processes.

Tony was very easy to get ahold of and very knowledgeable. He really took the time to listen to our questions and had an answer for them all. We bought our house without a realtor and he really helped us through the process each step of the way.

We loved working with Tony and his assistant Stephanie! They were both very easy to get ahold of and prompt with returning calls. We had a snag towards the end and Tony knew what to do to make things happen. I would definitely recommend them to friends.

I had previously applied through another lender and was not happy, so my mom recommended Tony at Ruoff. From the start, he was so helpful and informative. It was a night and day difference to quicken and it was awesome. Tony was always available and informative. He answered any questions I had and gave me updates sometimes daily. It made the mortgage process seem easy, even though it initially seemed quite daunting. I would highly recommend him to others and would love to go through him for any future mortgages. I had an excellent experience.

I really appreciated all the help that Tony gave us. There were several issues that I found hard to accomplish but he walked me right through them. His staff was most helpful too.