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At Ruoff, it is our mission to consistently provide a best-in-class residential mortgage experience for our customers and an enriching and fulfilling culture for our employees through transparency, respect, and the highest ethical standards.
We provide a best-in-class residential mortgage experience for our customers and an enriching and fulfilling culture for our employees through transparency, respect, and the highest ethical standards.
Our leadership team serves as an example for our company’s core values and culture. Everyday, they inspire and encourage the whole Ruoff family to better ourselves and our communities.
We’ve created custom, industry-leading software and mobile apps for our customers to apply for, follow, and close on their loans. Get up-to-the-minute updates and securely upload and sign documents.
Our unique mortgage loan process remains simple and stress free for our customers. We promise quick turn times with a 17 day average from application to close.
Creating confident, valued borrowers is a part of Ruoff’s culture. By explaining the process, answering questions, and freely sharing knowledge, we hope to encourage lifelong customers.
Even though we help a lot of homeowners, we prioritize making sure each and every customer is treated like an individual and not a number. We make real connections with real people.
In 1984, David Ruoff decided there was a better way to meet the financial needs of our community. With 25 years of experience in the mortgage industry, the Dave Ruoff Mortgage Co. was started in Fort Wayne, Indiana. The name was later changed to Ruoff Mortgage.
Ruoff is proud to be a family-owned business. In 2007, David's son-in-law, Mark Music, joined the business as the new president. Upon David's retirement in 2012, Mark took over as president and CEO.
Ruoff Mortgage is ranked as the number one mortgage lender in Indiana and has become one of the fastest-growing companies in the country. We’ve grown from a single location in northeast Indiana to more than 700 employees, with 59 branches in Indiana, Ohio, Michigan, Kentucky, and Florida. While our corporate headquarters remains in Fort Wayne, Ruoff now reaches homebuyers nationwide with its online division.
Even with its tremendous growth, we are most proud of the business and community partnerships we've formed in our 36+ years in business. We continue to make the dream of homeownership a reality and welcome thousands of happy homebuyers into the Ruoff family.Meet the Leadership
Customer Satisfaction Score according to Customerville.
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We are excited to announce that for the second year in a row we have made The Scotsman Guide’s list of Top Mortgage Lenders, a ranking of the nation’s top-producing mortgage companies. We are ranked #49 in Top Overall Volume for 2018 (up from #68 last year) with more than $1.9 billion in loan volume.
Ruoff Mortgage has been recognized as one of the Top 100 Mortgage Companies in America in 2018, according to Mortgage Executive Magazine. We ranked #34 in closed loans with 12,262 units and #55 with nearly $1.9 billion in closed loan volume (last year our ranking in closed loan volume was #65). The full list appears in the Spring 2019 issue.
We understand that it isn’t just about how much business you do, but how you do business. We treat our homebuyers like family and it shows. We have a 98.2% customer satisfaction rating, based on independent third-party customer satisfaction surveys conducted by Customerville.
Ruoff Mortgage is ranked #3209 on the annual Inc. 5000 list, the most prestigious ranking of the nation’s fastest-growing private companies. being in the top 5000 is a big deal. But a truly extraordinary accomplishment is being ranked on the list for seven consecutive years. A mere 1.5% of companies have made the list 7 times and Ruoff is one of them. And, making the list even one time is an incredible feat.